Networking & Wireless forum

Rant

10kbps is good right?

by Saebin71 / February 3, 2013 1:33 PM PST

Just kinda wondering if others are experiencing the kind of issues we are here with Sudden Link? For the past several weeks I've been staying with my parents again (transitioning military), and since I've been here I must say the cable internet provided by Sudden Link has been at a lower data rate than dial-up!

I've run speed tests (from multiple sites and by-passing the router) and get results ranging from 10kpbs all the way up to uber 200kbps (yes that's a k, not an m).

Anyway, not going to go into full rant, just wondering if other people have the same issues with Sudden Link so that I'll know what provider to avoid when I buy a house in the next couple of weeks.

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Suddenlink Help
by SDLshannon / February 4, 2013 3:53 AM PST
In reply to: 10kbps is good right?

Hi Saebin71- My name is Shannon and I am with Suddenlink. I am sorry to hear you are having trouble with your internet speed and would be happy to work with Management in your area to resolve. Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thank you!

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Hi Shannon
by Saebin71 / February 5, 2013 4:01 AM PST
In reply to: Suddenlink Help

Thank you for your response and offered assistance. Dad finally got through to a service rep with Sudden Link on the phone, and they sent out a technician. He replaced connectors and upgraded the modem. All is as it should be in the internet world again Happy

Thank you again for your response. My trust on Sudden Link has been restored.

S

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SDLshannon
by SDLshannon / February 6, 2013 5:36 AM PST
In reply to: Hi Shannon

Hi- Shannon with Suddenlink here. I am so happy to hear it! Thank you for taking the time to post and if you ever are in need of assistance, please don't hesitate to reach out. Thanks!

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