Internet Service Providers forum


$100 Ultimate Internet? Getting Basic speeds. Cox Comm.

by pimppapy / October 7, 2012 4:23 PM PDT

Cox has 5 internet service speeds

Starter = 1.5 Mbps
Essential = 3 Mbps
Preffered = 18~22 Mbps
Premier = 25~31 Mbps
Ultimate = 50~55 Mpbs

I have Ultimate internet. But i'm getting Starter speeds. When service was first installed I maxed out at 30Mbps. The tech couldn't figure it out because he's "never dealt with Ultimate before". I made an appt for a 2nd tech to come in and by the time he came in my speeds were down to 1 ~ 5 Mbps. 2nd tech couldn't figure it out, told me to request a specialist and left. 3rd tech couldn't fix it either. And for some reason when I told myself that I'm giving it one last try before cancelling. 4th tech came and it practically fixed itself before he even arrived, back up to 50 Mbps speeds. Obviously after a few days it went back to Starter speeds again. After 2 months of back and forth trying to fit technicians into my schedule, now I'm on my 4th month and I don't have time to go thru phone service again. What gives? Why do I keep getting shotty speeds? They tried blaming everything even my Extreme Gaming computer. . .

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All Answers

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Ah, I see the problem!
by wxman2003 / November 19, 2012 1:23 PM PST

I see your problem there. $100 for 50 Mbs. I get 60Mbs for $50.

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ask them to check
by WaCableTech / November 23, 2012 11:17 PM PST

their modem boot file an ensure you have the right one, if not they need to escalate it to tier2 tech support, whatever they call it, and have someone force the new boot file, another option would be to reboot then re-provision the modem, or if you lease the modem from then, swapping it out will likley have the same affect on the account software even if unintentional.

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