Samsung forum

Question

0 Key on number pad not working

by pjac311 / January 25, 2013 3:49 PM PST

I have a Samsung NP355E5C-A01AU Notebook running Windows 8. Whenever I press 0 on the number pad it responds with right click. Num lock is on, I have pressed function, I have cleaned under the key, tried updating the driver and also tried remapping the key with a third-party program but nothing works. The 0 key on the top of the keyboard still works but it is impractical to use that all the time. Please help.

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Clarification Request
num pad not working.
by nfgng / November 29, 2014 4:14 AM PST

i happen to own a samsumg laptop of model np300e5c aocin. the num pad isn't functioning. please help.

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Did you read about the Fn button below?
by Dafydd Forum moderator / November 29, 2014 4:38 AM PST
In reply to: num pad not working.

Dafydd.

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Did you read about the Fn button below?
by nfgng / November 30, 2014 8:52 PM PST

i did read about it and tried it too. but it still does not work. help!

All Answers

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Answer
re: 0 Key on number pad not working
by Samsung_HD_Tech Samsung staff / January 28, 2013 5:29 AM PST
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Samsung customer service is pathetic
by realdreamsplus / November 19, 2014 11:48 AM PST

Do not ever buy a Samsung laptop. Their customer service is completely useless. Basically for any problem they ask you to mail the laptop to them, and wait 1 - 2 months to get it back, hoping Samsung idiots can get something replaced while they do not understand the issue at all.

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Answer
0 Key on number pad not working
by jonida123 / January 31, 2013 5:53 AM PST

I had the same issue and if you press "Fn Lock" button (the button after F12) it should fix it. In other words you can switch between "0" and "right click" by pressing the Fn lock" button. Hope this helps.

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0 key on number pad not working
by akmforbes / February 7, 2013 1:30 AM PST

Thank you! You were right! Lifesaver!

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Same problem
by alfelton / February 11, 2013 10:53 AM PST

I had the exact same problem, and pressing the "Fn Lock" key fixed it! Thank you so much!

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Thanks!
by shayt88 / April 4, 2013 5:48 AM PDT

I've had this laptop for almost a week now. I'm a tax preparer and didn't even know the laptop had the numeric keypad when I ordered it online, but grateful it did! Then I discovered this stupid issue, thought it was defective and was about to send it back. Thank you so very much! Fn lock is pretty handy! Now I can put it to use when it comes to adjusting brightness and volume quickly. Thanks again.

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0 button fixed!
by dnwarner / April 30, 2013 6:51 AM PDT

Thanks for the tip! that FN Lock button fixed the 0 key!

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you are my idol...you save my life.Thanks
by and_osor / May 13, 2013 1:47 PM PDT

Great

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the answer at last!
by bodzablackadder / May 17, 2013 9:36 AM PDT

thank you! Grin

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Thank Gawd!!!
by tamdexnh / July 28, 2013 2:47 AM PDT

This has been driving me nuts for months now LOL! Thank You so much!

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So frustrating!!
by alleycat_pink / August 15, 2013 1:25 AM PDT
Laugh Thank you so much, this has been bugging me for weeks!
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0 key on number pad not working
by ace1908 / September 2, 2013 8:29 PM PDT

Thank you so much. Samsung online help had suggested that I take the laptop to a local service centre as their remote assistance was unable to fix this but your tip sorted the problem immediately. It was such an inconvenience to use the numbers at the top of the keyboard. Thanks again.

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Same Issue
by Thunderkat1913 / December 9, 2013 1:46 PM PST

Thanks the Fn worked. I just purchased this laptop almost got returned! Much thanks!!!

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Thanks!
by phloxxveeloxx / January 5, 2014 7:46 PM PST

Thanks so much, I was having the same issue, I just needed a direct answer... not to be sent to another website Grin

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pressing the FN lock key does make the 0 work again
by kth15 / February 4, 2014 12:53 AM PST

Why is it when we ask for help SAMSUNG just says, "sounds like a mechanical problem, bring it in to a store where we can charge you money."
Thank you to the user that told us about the FN Lock key... It works. I just bought this laptop and didn't want to pay for service already. Bought it with the number pad which wasn't allowing the 0 to work...thank you user!

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Thank you!
by geenageena / March 12, 2014 7:29 AM PDT

The fn lock button tip has saved me from myself! (or rather, Samsung's insistence on 'sending it in') I've been irritated by the right click/zero button fiasco for around 4 months - and was convinced it would require an age of driver installation, expert help, and possibly a regressive windows OP - but NO - such a simple resolution - Thank you and well done that man. You have made my evening!

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Thanks
by hotdallas79 / April 17, 2014 4:33 PM PDT

I looked everywhere for this solution. You solved it for me! Thanks so muchhhh!!!

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0 Key on number pad not working
by rgentile007 / May 11, 2014 7:10 PM PDT

thank youuuuuuuuuuuu!...and to say the person above said it was a hardware issue...aaaargh!

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Thank you. Pressing ''Fn lock'' key fixed it.
by acho154 / June 11, 2014 5:56 PM PDT

Thank you. It's fixed now.

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Thanks
by Mehdi887 / August 3, 2014 7:20 PM PDT

You are the best, thanks

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0 Key on number pad not working
by padma2672 / November 15, 2014 7:40 PM PST

Hey... thank you so much.. your one answer has helped so many of us..
Kudos!! to u

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(NT) thank a lot
by zasspak / January 30, 2015 1:47 AM PST
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From Zero to Hero
by Tatz79 / February 1, 2015 4:05 PM PST

Thankyou Thankyou Thankyou xxx

This solved my problem x

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Thank you!
by june1984 / February 10, 2015 11:15 AM PST

I had the same problem and have been debating what to do about it...
So far your Fn Lock button idea has worked!!! Yay

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Answer
0 key acting as right click menu
by JacindaHope / January 2, 2014 10:56 PM PST

Hit the "Fn Lock" button

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Answer
0 key issue
by blaishram / March 29, 2014 3:44 PM PDT

Hi,

Thank you very much for raising this issue and now I got the reply.

Thanks IT team

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Yes
by blaishram / March 29, 2014 3:46 PM PDT
In reply to: 0 key issue

Yes, the reply was helpful

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