iPhone 3GS from AT&T. Free ShippingWelcome to the 411, my Q&A column answering all your questions about cell phones and cell phone accessories. I receive plenty of questions about these subjects via e-mail, so I figured many of you might have the same questions, too. At times, I might solicit answers from readers if I'm stumped. Send your questions and comments to me at nicole.lee@cnet.com. If you prefer to remain anonymous, let me know in the e-mail.
Hello, My question is I received an LG Chocolate as a gift. Do I have to have a Verizon deal/contract to get it to work? Or can I buy minutes and use it that way? Thank you--Al, via e-mail.
If you plan on using your phone on a relatively frequent basis then a Verizon contract would be good as you might save more money over the long run. However, if you want, you can buy prepaid minutes and use them with your new Verizon phone. You may need to ask Verizon if your particular phone--the LG Chocolate in this case--is supported, however--I understand Verizon only offers prepaid minutes for certain phone models.
You also bring up a good point in regards to gift-giving when it comes to cell phones--you need cell phone service for them to work! If any of you plan on giving cell phones as gifts this year, do remember to do a little research on what carriers your recipient prefers and if things like prepaid minutes or data plans are options. Do your research so they don't have to!
Help! I want a small simple cellphone, I don't need texting or camera capability. I am with Verizon's National Freedom 300 plan ($35 monthly). Plan is no longer available to new subscribers, I want to keep the plan. Can you suggest a phone for me? I have an old Motorola currently, battery won't last the day. Thank you.--Zeb, via e-mail.
There are a number of simple cell phones on Verizon that don't have cameras. The Samsung Knack, for example, is a very basic phone that has an easy-to-use keypad and a slim profile, and it's only $39.99 with a contract. If you prefer a more rugged model, the Motorola Barrage can be bought without a camera either, but it is more expensive at $129.99 with a contract. If you don't mind having a camera, you can get various phones for free with a contract--they include the LG Chocolate 3 and the Nokia 7205 Intrigue (At the time of this writing anyway). Unfortunately, Zeb, I don't think you can keep your current plan if you want to get any of these phones under contract. You might be able to keep your plan if you buy these phones without a contract, but the price would be significantly higher. The Samsung Knack, for example, would be $159.99 without a contract. Maybe you can ask a Verizon representative and persuade them to let you keep your plan. Let us know if that works out for you.
Ms Lee, I had owned two Gz'One Boulder telephones, both of which suffered from a poor receiver speaker. The speaker sounded extremely muffled on both, so I gave up on the Boulder. Can you tell me if this problem has been addressed on the new Gz'One Rock? Thank You. Dale, via e-mail.
The speaker on the G'zOne Rock is no longer as muffled as the one on the original G'zOne Boulder, so you're in the clear there. We still thought it sounded rather echoey and tinny, so your mileage may vary.
I really need a Bluetooth speakerphone recommendation! Price isn't an issue if the product is excellent quality...and small size that will cip to car visor... Kim, via e-mail.
I'm personally a fan of the BlueAnt S1 thanks to its voice recognition, streaming music ability, and affordability (currently around $65 online), but you might also take a look at the Motorola Motorokr T505, which earned an Editor's Choice last year for great features and performance. Hope that helps!
This is the last 411 column for the year, so thank you so much for your response in my inaugural year fielding your cell phone questions. Happy holidays to everyone and may you enjoy full signal strength in 2010!
Verizon's letter to the FCC
(Credit: FCC)A few weeks after the FCC sent an inquiry about its early termination fee (ETF) increase, Verizon has replied back with a seven-page missive of its own in defense of the fee hike. If you recall, Verizon increased its ETF from $175 to $350 specifically for "advanced devices," which we assume means smartphones like the Droid.
Verizon claims that the ETF allows the company to offer the phones at lower upfront prices and to reduce its losses if the customers do break their contracts early. Even with such a fee increase, Verizon claims it would still be losing money, since the carrier does prorate the ETF the longer you're in the contract (never mind that you still owe $120 in ETFs if you quit in the 23rd month). Verizon also points out that additional revenue from the ETFs is useful to keep its broadband network strong (a dig at AT&T, perhaps?). The company answers the FCC's questions about ETF awareness by saying it is making it very clear to customers, with advertising and marketing material.
We were hoping that we would get at least a lowering of the ETF out of all this, but it seems that Verizon is holding strong to its fee increase. It's the FCC's move next, to see if we can get any kind of reprieve at all.
Source: Verizon's response to the FCC via Phonescoop
Verizon Wireless released new desktop software on Monday to help its customers better manage the media between their cell phones and computers.
Based on Smith Micro's QuickLink Media Software, V Cast Media Manager is available as a free download and lets you transfer photos, videos, and music from your phone to your PC via USB cable and provides you with tools for organizing, editing, and viewing the content. With the software, you can do such things as touch up photos, create slideshows, and rip and burn CDs. In addition, V Cast Media Manager can help you sync your multimedia library onto a new phone.
Be aware, however, that the software is currently only compatible with a certain number of phones, such as the Samsung Rogue, LG enV 2, LG Dare, and RIM BlackBerry Storm. Verizon said it is working on bringing support to more devices in the coming months, including Android smartphones. To see a full list of compatible phones and to download the software, check out the V Cast Media Manager product page.
It's been a slow week but we still have quite a bit of cell phone news for you. We hear that Nokia will be slowing down smartphone production, that Android updates are imminent, and that the FCC is asking Verizon some tough questions about ETF. We also chat about our latest reviews and answer your questions.
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News
Nokia to reduce smartphone offering by half in 2010
HTC Droid Eris to get Android update in 2010
Android 2.0.1 for Droid users
FCC questions Verizon over ETF hike
Sprint to phase out Qchat
Check your wireless coverage on CNET
Reviews
Casio G'zOne Rock
Sony Ericsson Aino
RIM BlackBerry Curve 8530 (Verizon Wireless)
Top 10 most popular cell phones of 2009
Upcoming reviews
Nokia N900
HP iPaq Glisten
LG Shine II
Powermat
There was a lot of hue and cry last month when Verizon raised its early termination fees for "advanced devices" to $350, and understandably so. Even with $10 decrease with each month of service, that's quite a large sum to pay in case you need to get out of your contract before the time is up.
It appears the FCC is just as curious about this change as are we--the FCC has sent an inquiry to Verizon (PDF link) asking it the tough questions of how the ETF will be implemented, like what exactly constitutes an "advanced device." Also of note are a few questions about extra charges for customers who don't have a data plan. Hopefully this will force Verizon--and the other carriers as well--to come forth with the whys and hows of their pricing plans.
(Via Engadget Mobile)
Motorola Droid
(Credit: CNET)Verizon just informed us that Google released an SDK for Android 2.0.1 Thursday, which means those who have a Motorola Droid can expect a free over-the-air upgrade to their phone in the "coming weeks."
Some updates include an improvement to the camera's auto-focus and the phone's voice reception. There's still no news on the exact dates the new firmware will be rolled out, but we look forward to it all the same.
Kent kicks off the podcast this week by reminding our dear listeners that Verizon iPhone rumors are just rumors. Until Steve Jobs says differently, he's not ready to believe a thing. New New Yorker Bonnie is taking the week off, but Nicole signs on to give her take on Android fragmentation, a costly new LG phone and the quality a Rock for Verizon.
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Rumor of the week
Verizon iPhone rumors are just rumors
News
Moto Cliq gets software update
AT&T Voicemail to text
Google Maps Navigation arrives for Android 1.6
Differentiation leads to fragmented, confused Android
Developers want a better Android Market
Project with the powerful LG Expo
Casio G'zOne Rock
Kyocera spills three new handsets
Nokia slides out two new sliders
Motorola's iDEN i410
On Call: All about the Droid
Reviews
Prizefight: Samsung Behold II vs. HTC Droid Eris
Pantech Impact
Samsung Omnia II
Sanyo SCP-6760 Incognito
Upcoming reviews
Sony Ericsson Aino
Casio G'zOne Rock
LG Shine II
Nokia N900
Rumors about me are just rumors.
(Credit: Corinne Schulze/CNET)Almost as soon as the iPhone debuted on AT&T back in 2007, rumors started swirling that the popular touch-screen handset would head to Verizon Wireless as soon as AT&T's exclusivity ended. And since then, as AT&T's network has struggled to keep up with the demands of iPhone users, the rumor has only intensified. Indeed, every day I hear it repeated somewhere, whether it's from a tech/gadget site, a random Facebook friend, or a stranger I meet on the street.
Analysts have also dished the rumor on occasion, and just last week Brian Marshall, an Apple analyst with Broadpoint AmTech in San Francisco, mentioned it in an interview with Bloomberg News. Marshall suggested that Apple pursue Verizon Wireless as a possible carrier after AT&T's exclusivity contract ends next year.
The problem with Marshall's argument, and the rumor itself, is that it relies on a "fact" that has yet to be proven. To date, neither Apple nor AT&T have publicly said when the exclusivity contract will end. Though the summer 2010 is the most common time frame given--it would mark the third anniversary of the original iPhone--the details of the contract have yet to be released. We know that AT&T's exclusivity will end at some point, but we don't know exactly when that will be. Perhaps Marshall was told something in confidence, but I can promise you that I haven't heard anything of the sort.
Like I said back in August, I think that a Verizon iPhone is still possible (remember that Verizon's misfit toy ad is slamming AT&T's network and not the iPhone). Yet, I don't think it will happen until Apple produces a hybrid GSM/CDMA phone or adopts LTE technology (Canada's Telus did something similar with an HSPA device). Otherwise, I think it's unlikely that Apple would produce a CDMA-only version, even for America's largest carrier. I could be wrong, but I'm not going to believe any rumors about a Verizon iPhone until I hear something from Apple and Verizon. And similarly, I'm not going to believe anything about AT&T's exclusivity until I hear it from AT&T.
Until that time I can speak only to the rumor as I've always done. No matter what you heard through the grapevine or from a customer service rep in a Verizon store, we still don't know when, or even if, the iPhone will come to Verizon. Until that changes, I wouldn't take the rumor--and that's exactly what is it--seriously.
Samsung Omnia II
(Credit: Samsung)On Monday, Verizon Wireless announced that it will offer the Samsung Omnia II starting December 2 for $199.99 with a two-year contract and after a $100 mail-in rebate.
First introduced in early June, the Omnia II will take over for its predecessor, the Samsung Omnia, and brings a number of enhancements and new features, such as a 3.7-inch WVGA AMOLED touch screen and Windows Mobile 6.5 Professional Edition.
The Omnia II will sport Samsung's TouchWiz interface, allowing you to customize the home screen with various widgets and shortcuts and includes a similar 3D cube interface like the Samsung Behold II. In addition, Samsung has included a virtual QWERTY keyboard with Swype technology, which allows you to input text with a continuous swiping motion onscreen. (Check out a video demo here.)
Other goodies of the Samsung Omnia II include a 5-megapixel camera, support for DivX and Xvid movie files, 8GB of internal memory (expandable up to 16GB), Wi-Fi, Bluetooth, and Opera 9.5.
Motorola Droid
(Credit: Josh Miller/CNET)Shortly after we posted our Motorola Droid review, we received quite a few e-mails from CNET readers who were concerned about the phone's inability to support hands-free voice commands and dialing. Indeed, the readers were correct and Motorola's support forums continue to buzz with user complaints regarding the issue.
As part of our original Droid review we did not test whether the handset supported hands-free voice dialing. We apologize for that, but we've now updated the review to reflect our findings.
Below is the passage from the review:
Unfortunately, the Droid does not support Bluetooth voice dialing or commands. In order to use the Voice Dialer feature, you first must select the icon from the main menu (you can move on a shortcut to the home screen). After speaking your command, you then must confirm it via a prompt on the touch screen. Though we found the voice dialing feature to be quite accurate--it successfully picked up a command when we were a few feet away--it is not an ideal scenario for people who need to completely hands-free. We hope this omission is corrected in a future software update.
In the future, we will report on hands-free voice dialing in our smartphone reviews. As more state and local areas pass laws mandating hands-free driving, such capability will only grow more important.
Bonnie Cha reviews the
latest smart phones, PDAs, and GPS devices, helping CNET readers get
their hands on the latest mobile electronics. 
Kent German is CNET's
cell phone editor and has been following the wireless industry for
seven years. He's embarrassed to admit he can name almost any cell
phone he sees on the street. 
Nicole Lee reviews cell
phones and their accessories for CNET, thus satisfying her love for all
things small, shiny, and digital.
