Google is testing an ad-blocker service, Amazon may be inserting ads into streaming video, and Comcast lets you track the cable guy.
The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.
When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.
In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.
After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.
An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.
In a blistering 13-minute disquisition on Net neutrality, the HBO comedian asks Web trolls to intervene.
British broadcaster Sky, home of "Game of Thrones" and "Mad Men", is following Comcast with magic hashtags that let you watch or record your favourite shows from your Twitter app.
Apple's next mobile OS will bring Healthbook, improved Maps, and a possible revamp of iTunes. Plus, iWatch rumors point to a fall release and our Gelaskins giveaway.
[commentary] Rumors are flying that Google wants to resell Verizon or Sprint wireless service, but CNET’s Maggie Reardon throws cold water on that theory and comes up with her own ideas.
The streaming-video service will announce a deal Wednesday that will get it exclusive rights to previous seasons from popular shows, a report says.
As Amazon enters the streaming-video device market today, Anthony Wood -- inventor of the DVR and founder and CEO of Roku -- already sees boxes and dongles as stepping stones to TV’s ultimate future.
'Tis the season for a gadget upgrade
Check out these 9 tablets you'll want to bring home for the holidays.