Despite overall complaints to the Telecommunications Industry Ombudsman being at a six year low, complaints about data charges are up a staggering 27.2 percent, including one complaint about a AU$76,000 bill.
Australians are becoming increasingly dissatisfied with excess data charges on their mobile phone bills, with complaints to the telco ombudsman about the issue steadily increasing.
In a submission to the Department of Communications, telco AAPT has asked the government to make it exempt from the Telecommunications Industry Ombudsman scheme.
The Telecommunications Industry Ombudsman is the place to turn when your telco is causing you serious pain.
Amidst the confusion following the collapse of OneSeniors, customers of the now defunct telco have been told that they will no longer have access to their landline numbers.
Post-paid customers on Virgin have had excess data charges slashed, starting from today.
Vodafone is promising to bring back "honesty and trust" for its consumers, but can it banish the spectre of Vodafail?
Both Vodafone and Optus have changed the way they charge for global roaming, so can Telstra be far behind?
In a move that uses its global advantage for the first time, Vodafone Australia has announced $5 per day global roaming to New Zealand, the United States and the United Kingdom.