13 Results for



TIO complaints about excess data charges skyrocket

Despite overall complaints to the Telecommunications Industry Ombudsman being at a six year low, complaints about data charges are up a staggering 27.2 percent, including one complaint about a AU$76,000 bill.

By 17 September 2014


Complaints over excess data charges on the rise says TIO

Australians are becoming increasingly dissatisfied with excess data charges on their mobile phone bills, with complaints to the telco ombudsman about the issue steadily increasing.

By 19 June 2014


AAPT claims it should be exempt from the TIO Scheme

In a submission to the Department of Communications, telco AAPT has asked the government to make it exempt from the Telecommunications Industry Ombudsman scheme.

By 11 March 2014


Seniors lose landline numbers after OneSeniors collapse

​Amidst the confusion following the collapse of OneSeniors, customers of the now defunct telco have been told that they will no longer have access to their landline numbers.

By 15 May 2014


Use the TIO when phone troubles get grim

The Telecommunications Industry Ombudsman is the place to turn when your telco is causing you serious pain.

By 23 April 2012


Virgin Mobile cuts excess data charges

Post-paid customers on Virgin have had excess data charges slashed, starting from today.

By 7 April 2014


Can Vodafone turn around its public image?

Vodafone is promising to bring back "honesty and trust" for its consumers, but can it banish the spectre of Vodafail?

By 28 August 2013


Will Telstra change its global roaming charges?

Both Vodafone and Optus have changed the way they charge for global roaming, so can Telstra be far behind?

By 23 August 2013


Vodafone Australia launches $5 per day global roaming

In a move that uses its global advantage for the first time, Vodafone Australia has announced $5 per day global roaming to New Zealand, the United States and the United Kingdom.

By 31 July 2013