Compared to the sea of Nokias you're probably familiar with, the 6720 Classic appears slender. In reality, the 6720 is only a few millimetres slimmer in width to, say, the(released last year) but it seems much more so, like a Nokia made out of hot toffee slowly stretching length-wise. This image is strengthened by the gentle kink at the microphone end of the phone, bending gently towards the user's mouth. This design element is probably geared to improving the direction of the microphone towards the mouth, but the kink is so subtle we can't imagine it improves this very much.
Nokia's chosen colour palette for its latest Classic combines two safe colours, beige and steely grey, and fails to make an impact. While Samsung toys with hot pinks and cappuccino-flavoured phones, Nokia's industrial styling is forgettable at best. It features a 3.5mm headphone socket on the base of the handset, alongside a proprietary charging pin socket, which is always a welcomed addition. On the back of the 6720 you'll find a 5-megapixel camera with flash, but no lens cover to protect the delicate glass from the sharp keys and switchblades you tote around in your pockets.
We could live with these aesthetic shortcomings, but the 6720's cramped keypad is the nail in its coffin as far as we're concerned. Put it down to the phone's slim profile, but this pint-sized pad will even have the world's most proficient texters putting on the brakes and merging into the slow lane. The 12 keys of the numeric keypad share a space equal to about a quarter of the total face of the phone and it's just too small to use comfortably.
Caution: this keypad may cause you to type like Nanna
Features, or the lack thereof
Here at CNET we love all of our gadgets the way a teacher loves all of their students; from the class' brightest stars to its dullest bulbs. We gently paw over every new item with care, our eyes trained to spot its strengths, ready to find what makes a product unique and special. The 6720 is neither unique nor special. In fact, the only things we identified as outstanding were what the phone lacks — a Wi-Fi capable radio for one.
Otherwise, the 6720 Classic is the epitome of average. It runs on Nokia's S60 operating platform and features a basic suite of software including Nokia Maps, N-Gage games and a link to Nokia's Files on Ovi and the Nokia Music Store. Nokia's Ovi app store wasn't available on our review unit out of the box, but was easy to install using the download menu.