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Say what you will about the technical side of its products, Belkin has traditionally positioned itself towards the head of the design curve. However, its new range of routers takes a dramatic about-face, competing for one of the dullest products we've seen. The top is matte military grey, the base the same colour but glossy, and the primary feature is one large status light that blinks different colours, under which is a smaller light and button for WPS syncing. It feels like a prototype that shouldn't have left the labs.
While we appreciate Belkin's attempts to move networking out from an arcane art to something simple, the single status light is almost useless, only indicating internet connectivity. Should you have a problem with the wireless, or need to diagnose cabled connections there are no lights at all — you'll have to go to the web user interface (UI).
Assuming everything actually works, Belkin includes both the default SSID and password on the bottom of the router for connecting to the wireless. Out of the box it runs WPA2, a decent precaution.
Specs at a glance
|Highest wireless security||WPA2|
|Ethernet ports||4x gigabit|
|USB print sharing/storage||Yes|
|Accessories||Ethernet cable, phone cable, CD containing quick-start guide, manual, software|
ADSL line, four gigabit Ethernet ports, dual USB ports for storage, reset button and power jack. There are no connection lights for the Ethernet jacks, and there's no power button. (Credit: Craig Simms/CBS Interactive)
UI and features
Belkin's UI hasn't changed that much over the years in terms of look. While the company's target market is more mainstream than tech savvy, the UI doesn't go out of its way to help newcomers to networking. There is a help page, but it's nothing more than a long glossary page that doesn't include a lot of the options available in the Play Max and no easy way to navigate other than scroll through the plethora of definitions — some of which aren't definitions, and basically say "don't touch". Take subnet mask for instance — yes, subnetting is a pain in the arse, but the following definition simply isn't helpful:
There is no need to change the subnet mask. It is possible to change the subnet mask if necessary. Only make changes to the subnet mask if you specifically have a reason to do so.
Standout features include the ability to check for firmware updates, although we guess it checks a different server than the one hosting Belkin's website, as a new firmware was clearly available when the router told us there were no updates. It also supports MAC address cloning and guest internet access (so guests can get online, but won't see your private network).
Belkin's interface hasn't changed much for some time, and is easy enough to find your way around. (Screenshot by CBS Interactive)
There's also an ominous feature called "self healing". Wincing, we loaded the page and found it to be exactly what we thought it would be — scheduled restarting of the router at a user specified time. While all routers can get a little out of line and require a restart, we're not sure what to make of this little grievance being turned into a feature; at best, it shows Belkin doesn't have faith in the stability of its own routers.
Then there's the oddities; the Play Max won't allow SSIDs with spaces in them, and any change to the wireless settings results in a router restart, meaning all users are dumped offline. Why cabled users are punished for a wireless change, we can't begin to fathom.
Yep, it's another product with apps. Belkin offers a few tiers within its current router crop, each able to do something a little more than the last by offering "apps".
The Play Max has the complete set, although access to this requires you to install Belkin's software — you can't manage it through the router itself.
After putting an icon in the system tray called "Belkin Router Monitor", it installs a few other pieces of software and also sets up a device called "router", which can be accessed through Windows Explorer to see any external storage that's plugged in, and lets any web browser go directly to the web UI's IP simply by typing router into the address bar.
So far so good. The apps, sadly, aren't really worth it, and you'll need Belkin's software installed on your PC to use the majority of them.