Xbox One buyers run into dodgy disc drives

New Xbox One owners are having the same luck of the draw that took the shine off Sony's PS4 launch. This time, it's the Xbox's slot-loading disc drive that's the problem.

New Xbox One owners are having the same luck of the draw that took the shine off Sony's PS4 launch. This time, it's the Xbox's slot-loading disc drive that's the problem.

The Xbox One's slot-loading Blu-ray drive. (Credit: iFixit)

A small proportion of the Xbox One game consoles sold on launch day are falling ill with disc drives that won't read, insert or eject game discs or Blu-rays. A commenter on the NeoGAF forum has collated a list of YouTube videos from disappointed buyers, showcasing various problems with the console. Kotaku received over 150 emails in two days from users with broken Xbox One consoles, compared with only a few dozen broken PS4s.

It's not an especially surprising occurrence; just like the Xbox One, Sony's PlayStation 4 had some new owners experiencing the "Blue Light of Death" straight out of the box.

A Microsoft spokesperson told CNET that the company would work with any affected customers to replace their consoles where appropriate: "Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us."

Microsoft has a tried-and-tested support system for its Xbox consoles that it put in place after the infamous "Red Ring of Death" that plagued the Xbox 360. Generally, Microsoft replaces consoles quickly and free of charge, but limited stock around the Xbox One's launch might lead to longer wait times.

There are no DIY or home-made solutions for the Xbox One's disc drive floating around, and we wouldn't expect there to be; opening the console voids its warranty, after which you're left with a device that is not working that you can't even swap at the store you bought it from. At this point, if you've got a dodgy Xbox One, your best bet is to contact Microsoft and wait it out.

 

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