Amazon says oops, Chromecast not delayed after all

Internet retailer says it erred when it informed customers that their wireless video-streaming device might not be delivered until the end of October.

Google's Chromecast. CNET

Amazon wants to assure Chromecast buyers that their order has not been delayed.

Contrary to e-mails sent to shoppers indicating a months-long wait for the wireless video streaming deivice, a spokesman for the Internet retail giant told The Wall Street Journal on Thursday that e-mails sent to customers had "an incorrect estimated order delivery of late October."

Amazon made the comments after many of its customers reported receiving e-mails containing updated delivery estimate dates of October 17 to 30. The company said it will send new e-mails to buyers with updated shipping information.

"We are actively fulfilling orders and all customers who placed orders prior to August 7 should receive their orders in the coming weeks," an Amazon spokesman told the Journal in an e-mail. Amazon did not indicate why the erroneous e-mails were sent.

The wireless video-streaming dongle has been a hot seller since its debut last month. The $35 device, which plugs into the HDMI port of televisions and lets users stream content from multiple device platforms, quickly sold out at Google. For Amazon orders placed today, the retailer estimates the delivery wait time to between two to three months.

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About the author

Steven Musil is the night news editor at CNET News. Before joining CNET News in 2000, Steven spent 10 years at various Bay Area newspapers.

 

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