ACCC 'repair, replace, refund' campaign: know your rights

Do you feel like retailers might not be telling you the whole story on consumer rights? The ACCC is here to help.

Play

Do you feel like retailers might not be telling you the whole story on consumer rights? The ACCC is here to help.

Consumer rights can be a tricky business, but the reason they exist is, in large part, to help protect you when a product or service goes bad. Understanding exactly which rights apply under which situation is the hard part, and it isn't in a retailer's interest to make it obvious.

The Australian Competition and Consumer Commission (ACCC) has launched a campaign to improve people's knowledge of their rights — and when you've shelled out thousands of dollars on high-tech gear, it pays to know where you stand. The campaign is called "repair, replace, refund".

For example, did you know that it is now against the law for businesses to even show a sign that says they do not give refunds under any circumstances? Or that a credit card statement can be used as proof of purchase if you no longer have the receipt?

There is still a lot of room for the ACCC to improve the presentation of this information. But a read through the guides will definitely have you shopping — and returning faulty items — with a lot more confidence.

Tags:
Computers
About the author

Seamus Byrne is CNET's Editor for Australia and Asia. At other times he'll be found messing with apps, watching TV, building LEGO, and rolling dice. Preferably all at the same time.

 

Join the discussion

Conversation powered by Livefyre

Don't Miss
Hot Products
Trending on CNET

Christmas Buying Guide

Get your Christmas shopping started early this year

From the obsessed photographer to the fitness fanatic, we have a tech gift for everyone on your list.