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• There are three major reasons why the ETFs are deceptive and thus illegal.
  #1) while you are forced to pay an ETF if you cancel the contract early, the cell phone companies are under no obligation to keep your contract for the entire period. Ask those cell phone users that were cancelled by sprint. They recieved no $200 check for sprints choice not to keep them on as customers. Now I dont know about you, but when I sign a contact i think that both members must live up to the terms of the contract.
  #2) While someone does have to pay for the cell phone, the cell phone companies will NOT cell you a base line cell phone. The cheapest one that Verizon would sell me when I lost mine was $200. I now have a tracfone that sells for $15. Where are the $15 from Verizon? They sell you the $15, but they would rather get the $200 out of you for a new one or even better the $200 for the ETF.
  #3) The first two bring the final logical conclusion of the ETF fees. They have no reason to want to keep you as a customer as long as there is an ETF. They can give as bad of customer service as they want to, because in the end they would rather have the ETF thena actually provide you service anyway. These ETFs are exactly why the cell phone companies always have the worst customer service ratings.
  
  Now I actually dont think that ETFs are all bad and should be made illegal. I think there are good reasons for having ETFs. But unless there is some regulation governing ETFs, customers are going to continue to be given the short end of the stick. And i think whether or not you are pro or con ETF, it is clear that customers have recieved the raw deal. In reply to: "Judge misdials in Sprint ruling on early termination fees"

  August 1, 2008

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