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• Former Dell tech support...
  I was not aware of the discontinuation of Dell's web forums. That is a real shame. I was a tech support specialist for two years at Dell in the late '90's and was considered very knowledgable and efficient. I spent many a weekend logging onto the customer forums learning about customers' problems, acquiring a great number of tips that I could later apply on the phones with appreciative customers. For shame, Michael.

  July 15, 2005

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