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• After writing this first response I was assisted by Ms. Swisher at a random Dell site I found online. She sent it directly to Mr. Michael Dell. I received an immediate response from Saran at Dell. He assisted me in checking the computer for diagnostic problems via the phone for approx the 5th time. However, when he realized he could not discover the problem this way he told me he was sending me a new hard drive to install. He never mentioned there would be a cost. I expressed my gratitude and the hard drive arrived. However, I then noted on my dell account I was charged $180.00. He never told me I was being charged for this. I should not be charged for this due to the fact that the computer never worked right to begin with. I have been a loyal customer for years. Currently we have 3 dell lap tops and I purchased recently two GPS systems and frequently order ink replacements for my dell printer. Does anyone know how I can reach Mr. Dell personally. This is terrible customer service and want to be treated like the loyal customer that I'm.
  
  Thank you,
  
  Jill
  jillmichellern@yahoo.com
  
  
  On Apr 6, 2009, at 4:47 AM, Jill wrote:
  
  > Contact Form results:
  >
  >
  > Subject: Dell
  >
  > I found this site when I googled How can I find the CEO of Dell.
  > I'm hoping you can help me. I purchased a Dell 1535 for my daughter. The computer has been freezing up since we purchased it. I have had her calling the company to resolve the problem and they have ran several diagnostic problems and claim there is nothing wrong with it. But it has done this since we opened the box.
  > So I called myself and was routed to several foreign countries. Where the accent is so thick making communication very difficult. I was hung up on several times. They will not let me speak to a US rep unless I pay the 180.00. I want my computer exchanged or a full return. I have never seen such poor customer service in my life. Are you able to assist me with this problem or give me direct access to someone that will?
  >
  > Sincerely,
  >
  > Jill

  April 19, 2009

  0 replies