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• Ebay & The Constant Problems
  I have to say that I have been a ebay seller for a couple of years. What I have seen as "customer service" is next to none! They take 24-48 hrs to get back to you on any issue-and I DO mean any issue. There is no telephone number to contact anyone and if, by the grace of good luck, you just happen to get a telephone number and call-they automatically transfer you into a recorded message about online help. (which is EVER so no helpful!)
  I had emailed them on a couple of issues that I saw when purchasing items and when they sent me responses they were general in nature-not addressing the issue at all. The two issues WERE and still are valid:
  1) in bidding on a small item, I had the system automatically increase the dollar amounts by more than it should have (wasnt .50-it was 1.00)
  2) I have had several sellers tell me they use these auction sniper systems-which outbid people on the last second of an auction. With all the security, etc. ebay is constantly nagging about, they allow these companies to exist in their system. They dont do anything about them. This causes an unfair trading for the average person who stays at their computer, watches, bids consistently and is playing by the ebay rules.
  I just recently had issues with my account coming up with weird error messages. When I asked to have it fixed or looked into, I ended up being suspended. There was NO information on it for how to get it reinstated. I have sent numberous emails and got no response from them as well.
  I see by the postings on here that there are probably a huge amount of people out there having issues with ebay that are more than frustrated like me and I wish there were a way to make that company "customer service" friendly but there isnt. I think with the millions of dollars they make off of the average person, they really dont care about the 1 here and 1 there that they lose and lose respect for. I also wish someone would come up with an online auction site to give them competition-maybe they would start being more customer service oriented. If YOU have had problems with ebay, please post-share with the others so we know we are not alone!

  August 18, 2007

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