Switching to Android? Read this first
T-Mobile G1
(Credit: Corinne Schulze)With the recent flood of new Google Android phones, some of you may be thinking of making the switch. You're right to consider it, as there are many advantages to the operating system, not the least of which is the growing line of attractive handsets. But for the uninitiated, Android can be a bit of a mess. It's supposed to be a uniform operating system across all devices, but in practice, the user interface on each device varies slightly. It offers third-party applications, e-mail syncing, and a media player; however, the capabilities of those features also will differ by handset. Lastly, while Android promises a high degree of user customization, that may not mean a whole lot to the average person.
Understanding the operating system
Fear not, as Android takes only a brief period of acclimation. Even after a few minutes, you'll get the hang of the interface and you'll be able to navigate your way through your phone. Yet, you need to know a few things about Android before making the jump. Below I've told you what to expect, because I'd hate for you to be surprised by what you find. And equally as important, because your Android experience will vary by device, I'll break down the current U.S. handsets and give you the basic scoop of the Android features on each device.
T-Mobile MyTouch 3G
(Credit: Corinne Schulze)
It's not the iPhone
A lot of CNET readers readers have asked me if Android is just like the
iPhone. The answer is no. Though Android devices are rightly compared with the iPhone, the OS is quite different. Android has moved well past its T-Mobile G1 "only for geeks" roots, but don't expect it to deliver a duplicate iPhone experience (and frankly, there's no reason that it should). Compared with the iPhone, Android generally isn't as slick, its menu structure isn't quite as simple, and it generally has a more technical feel. For example, while the iPhone lets you delete items with a finger swipe, Android requires you to use a "long press" or press menu button for a delete option. Most Android phones also lack a "shake to update" and some features, such as cut and paste, aren't quite as elegant.
I only mention these differences to show that Android is different. They don't make Android inferior, they just demonstrate that's it's not exactly like the iPhone. To new and experienced users alike, Android can feel like a work in progress, so it's important that you don't view it through an iPhone lens. Judge it on its own merits.
Motorola Cliq
(Credit: Josh Miller/CNET)
Updates
The good news is that Android will get more refined as Google continues to release updates for it. For example, Android 1.6 cleaned up the Market interface, and version 2.0 added welcome improvements like more camera controls. The only trouble is that since updates are carrier-dependent, they won't happen simultaneously. For example, the Motorola Droid debuted with Android 2.0 installed, but the HTC Droid Eris, which went on sale the same day, has only Android 1.5 (it didn't even get version 1.6). What's more, the Droid is the only handset to offer version 2.0 for the time being. The 2.0 update will come to other Android phones eventually, but we don't know when that will happen.
When choosing a handset, you'll need to keep their differences in mind. We'd love to see Google take a more active role in pushing updates to phones, but we know that's unlikely.
Mutitouch support
As we mentioned, Android's multitouch support is inconsistent. Only the Droid Eris offers both double-tap and finger-pinching zoom, and we can't understand why the Droid lags behind its GSM counterpart in multitouch support. This will change with future updates, but for now, Android lags behind some of its competition.
Samsung Behold II
(Credit: Josh Miller/CNET)
E-mail
Android offers full e-mail support and an excellent predictive text that suggests multiple word options. Gmail users in particular will love the seamless syncing for mail contacts and calendar. Android's Microsoft Exchange e-mail support is pretty good, but that feature will vary by handset. For example, though the Droid and Motorola Cliq display in-box folders in the same order as it is displayed on your computer, the T-Mobile MyTouch 3G and the Droid Eris list them in a head-scratching random order.
The handsets also handle meeting invites and attachments differently, and not every device has a unified in-box. Be sure to do your homework before selecting a phone. Also, Android's POP3 support for e-mail services like Yahoo can be clumsy in comparison with other smartphones, but it should be sufficient for most people. While finding e-mails on an Android phone used to involve too many steps, the universal search on newer devices has made the search process easier.
Calendar and contacts
The G1 and MyTouch 3G don't offer native Outlook calendar syncing, which limits their appeal as true work devices. For the handsets that do have the feature, your Gmail calendar remains separate. We'd much prefer to have a unified app. Also, Outlook contacts syncing varies by handset as well. The early Android devices don't offer it, but it became a standard feature starting with the HTC Hero.
HTC Hero
(Credit: Josh Miller/CNET)
Applications
Many sources (CNET included) have rightly pointed out that Apple offers more apps than Google. And for now, Apple also has the edge in quality (the iPhone's Facebook app is far beyond its Android counterpart, for instance). Though it's an important point to remember, I wouldn't stress about this too much. As time goes on, the Android Market selection will get better. Apple may continue to have more apps, but quantity matters little at the end of the day. After all, how many of Apple's 50,000 plus apps are really that useful.
Android phones do have removable memory cards, but you can store apps only on the phone's integrated memory. That may not be a problem for many people, but current Android phones offer less than a gigabyte of internal storage. As such, you may have to watch your downloads carefully.
On the other hand, Android's Google app integration is amazing. Whether it's Gmail, Google Talk, or Google Maps, Android is a Google-lover's dream. Speaking of Google Maps, Android's GPS support is quite satisfying on newer devices. On the Droid, for example, you get voice-guided and text-to-speech directions without having to download an app or pay for a monthly fee.
Internet
After the iPhone's Web browser put other smartphone browser options to shame, we were thrilled to see Android step up to the plate. As we mentioned, Android's multitouch support is all over the map, and we don't like that you have to dig through a menu to access a Forward button. Yet, we like the visual bookmarks and Android is lapping its smartphone competition on Adobe Flash Lite support. The quality of Flash video playback on Android isn't perfect, but at least it's there.
Samsung Moment
(Credit: Josh Miller/CNET)
Multimedia
Android offers a full media player for video and music, but we've seen better players on even some basic phones. You can use audio tracks as ringtones, but the player interface on most handsets is pretty simple and features are limited (the new Samsung Behold II is an exception). As such, we wouldn't call it a real MP3 player. On the upside, getting music on the phones is relatively easy. Just keep in mind that Android is primed for syncing to the Amazon MP3 store. That may require an adjustment for some users.
Video fans should also remember that Android doesn't offer an integrated video download service like iTunes does. Of course, you can load your own videos on the phone, but I wonder how many people have movie files just sitting around. Don't count on the YouTube app, either. Since the clips are streaming over the air, the video and audio quality can be poor.
Customization
Android advocates are right to point out that the OS is an open and customizable. That means that device manufacturers and carriers have a lot of freedom in how their handsets look and feel. Similarly, app developers benefit because Google takes a much less active role than Apple in controlling the flow apps to the Android Market. Though most consumers won't be altering their phones that much, I'm sure you'll notice that Android phones just feel freer than the competition.
Manufacturer differences
There is a flip side to the customization. At its core, Android is the same on all supported devices, but manufacturers have put their own spin on some handsets. T-Mobile's Motorola Cliq offers the MotoBlur interface, which centers on social networking; the HTC Hero and Droid Eris sport HTC's Sense feature for thorough customization; and Samsung added its TouchWiz interface to the Behold II. Each interface is unique and can make a big difference in overall usability and social networking support. Before buying a device, think carefully about your needs.
Other options
Android offers great multitasking capabilities and you should love the onscreen notifications for e-mails, app updates, and Facebook messages. We're still hoping for a file manager, but having real PC syncing means that you can use your phone as a USB mass-storage device. Also, Android doesn't restrict how you can access the phone from a PC, nor does it limit file transfer.
Motorola Droid
(Credit: Josh Miller/CNET)
Handsets
Choosing an Android handset already is daunting, and it won't get any easier as time goes on. During the past six weeks, CNET has reviewed the same number of new Android phones, so we understand if you don't know where to start. Here's a brief rundown on the current handsets on the market. T-Mobile remains the Android leader, though Sprint and Verizon are catching up. AT&T has yet to announce plans for an Android phone.
T-Mobile G1: More than a year after its release, the world's first Android phone is looking like an antique. It offers fewer features than its newer counterparts, and we never loved its clunky design. We also can't recommend it for its $129 price.
T-Mobile MyTouch 3G: Though it's just a few months old, the MyTouch is beginning to look dated as well (such is life in the cell-phone world). It lacks Outlook calendar and contacts syncing and you're stuck with the HTC proprietary headset jack. Still, it's a likable device that costs $149 with service.
Motorola Cliq: T-Mobile's Cliq is one of our favorite Android devices. We loved its sturdy and comfortable design, interface tweaks, and great feature set. Just be aware that MotoBlur is the centerpiece of the device. It works well, but it also can be overwhelming and unnecessary. Think about how much you'll use it. With service, you can get the Cliq for $199.
Samsung Behold II: The newest Android phone only debuted for T-Mobile on Thursday. The touch-screen device has a brilliant display and the best media player of the bunch. The TouchWiz interface, however, feels somewhat redundant. and we're not loving the $229 price tag.
HTC Droid Eris
(Credit: Josh Miller/CNET)HTC Hero: Sprint was the second carrier to offer an Android phone. Its Hero doesn't have a physical keyboard, but the HTC Sense interface adds deeper customization than on other devices. It was the first Android phone with Outlook calendar and contact syncing, and it marked HTC's move to a standard 3.5mm headset jack. The price with service is $179.
Samsung Moment: It's a bit normal when compared with its counterparts, but the Sprint handset performs well and it has a fast processor. If you need a physical keyboard, it's a nice alternative to the Hero. It's also $179 with service.
Motorola Droid: Verizon's first Android phone is arguably the most hyped Android phone. It's boxy and bulky, but if offers an amazing display, Android 2.0, high-quality features, and excellent performance. For now, it's the king of Android phones, but it won't cost any more than the Cliq ($199 with service activation).
HTC Droid Eris: This rebranded Hero has a slightly refined design and a couple of extra features, but its multimedia performance isn't quite top-notch. Still, its call quality is admirable, and it doesn't skimp on features. What's more, you can't beat the $99 price.
On Sale Now:
$129.99
View the latest prices for T-Mobile G1 (black)
On Sale Now:
$99.99
View the latest prices for T-Mobile MyTouch 3G (white)
On Sale Now:
$199.99
View the latest prices for Motorola Cliq - titanium (T-Mobile)
On Sale Now:
$179.99
- $629.99
View the latest prices for Samsung Moment (Sprint)
On Sale Now:
$199.99
- $599.99
View the latest prices for Motorola Droid (Verizon Wireless)
On Sale Now:
$99.99
View the latest prices for HTC Droid Eris (Verizon Wireless)
Kent German is a senior editor for cell phone reviews at CNET. When he's not testing the newest handsets on the market, he's blogging about cell phone news for Crave. In his On Call column, he answers reader questions and gives his take on the rapidly changing mobile industry. E-mail Kent.

What are you talking about.... to delete anything you long press on it, then move it to the trash icon. No menu's...
Also "cut/past" on the g1 is a million times easier than the iphone (not to mention had it well before the iphone). You can use the trackball as a cursor and highlight what needs to be copied.
Here is what is clear to me Kent... you use an Iphone as your everyday phone and so your not used to android. Just like as i am an android user i would have no clue how to use an iphone menu system.
They are just different.
Lastly, you have no idea what phone I use in everyday life. It's not the iPhone.
This iPhone UI bias is making me angry! What did you expect from Android, a replica of the iPhone UI? I mean, how dumb do you think the folks at Google are? Copy someone else's UI, are you serious?
$#*(!)*!@#!!!!
"Android requires you to open a menu for a delete button."
There is no menu navigation of any kind to delete something in android.
Also i am sure cut/past is great on the iphone, but using a trackball and a separate button to mark the start and end of the text selection is priety dam efficient too.
Thats the only thing that kinda bothers me for the Android phones. Each brand Android phone has their own graphical user interface made specifically by the company.
Sloppy thinking on the part of the author.
Welcome to the PC-mess that is Android.
Seriously... has the industry not learned its lesson? At least the iPhone is consistent with a single hardware/software ecosystem. Regardless of the iPhone hardware version you have, you update, all is well. Sans certain hardware features that the newer models have, you can still take advantage of all the firmware updates appropriate for your iPhone.
But no, let's take what could have been a good Android experience and seriously screw it up. Let's get a bunch of hardware players involved, each with their own vision of what the Android phone should be, and let them make their own flavor of the Android system. Better yet, let's also have the vendor be the one to provide the upgrades to Android as well.
User: "When can I update my 1-year old Android phone to the newest Android OS??"
Provider: "Sorry, we no longer support your phone model. Therefore, you cannot update your OS to the current release since we put in too many patches to provide you a superior Android experience. But you can purchase our newest Android phone with a new 2-year lock-in. Sign right here..."
User: That sucks. I could upgrade my old iPhone each time Apple came out with a new update. Why can't I do that with this phone?
Provider: "We're a phone provider. We can't support every type of Android phone we've ever made. We have hardware to sell!!"
It's not that Android itself is a bad system. I think it has great potential. But having dozens of phones all running a different Android flavor with certain features not common to other models, and couple that to locking the OS updates to a vendor that frankly, does not care about updating even 6-month old phones is a recipe for a mess. But hey, you basement-dwelling tech-heads get to "stick it to the man" right?
dude *** is wrong with you? what are all these "different flavors of android"? there's only three cupcake, donut, eclair. each is newer than the other. i'm sorry your carriers don't give you updates but have you tried to maybe find out how to update on your own? its called google
Besides the three versions of the operating system available, the user interface is different on most of them with more varieties on the way. Within the HTC phones, it's reasonably consistent--even with their Windows Mobile phones.
"Lastly, you have no idea what phone I use in everyday life. It's not the iPhone."
Kent, surely you jest?, lol.
In a very short time, Android will smooth out some of the rough areas.
I'm still waiting for a keyboard on the iPhone and properly-sized keyboards on the Blackberry and Palm.
"Android phones do have removable memory cards, but you can store apps only on the phone's integrated memory. That may not be a problem for many people, but current Android phones offer less than a gigabyte of internal storage. As such, you may have to watch your downloads carefully."
My understanding is there are only 256 megabytes of internal memory usable for apps. Are you kidding? I have apps on my iPhone that are 100+ megabytes. A couple of those and my Android phone would be full. So with the iPhone I get 8, 16, or 32 GIGABYTES for apps, while with an Android device, no matter how big a memory card I put in it, I get a whopping 256 MEGABYTES. Wow.
That's a dealbreaker that even the most fevered Apple haters are not going to be able to spin away.
I found the YouTube app on my Sprint HTC Hero to be terrific quality. I am not sure about other Android phones, but like the desktop version, you can choose to stream YouTube in high quality. During a video you hit Menu, More and Watch in High Quality. It looks great and is very quick.
Other than that, I agree with you 100% on your review. I would recommend Android phones to those that want a more "Techie" experience. However, for the average user, they need to play with the phone first.
Its simple...
Best phone is the Hero - Eris from Verizon ---> best interface, great speed
Second phone is Motorola Droid from Verizon ---> best screen.
Third place belongs to Motorola Cliq ----> Nice overall experience
Fourth is the Sprint Hero ---> Jerky experience.. but it works, too may lost pixels.. somehow not up to par.
Fifth is the MyTouch --> and impovement over the G1
Sixth is the G1 --> does everything the Eris does, but SSLLLLOOOOWEEERRR
Last is any Samsung, forget about those, too bulky and heavy. Camera is nice though. Would I would NEVER consider one..
Service wise, TMobile has the best service and speed 1.8-1.9Kbps standard 210 ms you are allowed to tether and for no TMobile looks the otherway. Given the fact that in December you will have 7.2Kbps all over the nation and 21Kbps by mid next year... They are the service to have.. even though it has hick ups.
Second best service wise, Verizon 880 Kpbs latency 180ms no tethering .. costs extra 60usd/month for 5 GB... a couple hours at best... so even though they may have greater coverage. TMobile has worked for me in TX, OK, AK, MO, IL, WI, IW, MN, MI, LA with a problem.
Sprint I have no data on them.. other than the fact that I would not buy any of their offers. Hero is nice, but for some reason the model I tested was jerky.. and over the internet users complain about lost pixels.
AT&T has worse coverage than TMobile across the nation.. try using it in AK or southwestern WI... and the service is absolutely the worst.... Iphone transfer 550Kpbs and 340 ms.
All speedtest where done with : i.dslr.net/tinyspeedtest.html and tethering to a laptop at www.speedtest.com
Best option would be the Eris with TMobile service.... can't have that.. so Ill stick to my G1 until and Android can offer a 21Kpbs service.
Best wireless service is
Indeed, I just moved my wife and daughter to Sprint from VZW due to service cost (I've been a corporate BB user on AT&T or VZW since 2000.) VZW definitely has better overall 3G coverage nationwide (I'm an EE in RF, so I think I know how RF "coverage" is computed and portrayed), but Sprint provides an acceptable 3G footprint locally; I'm the only one that travels for work. Sprint offered me a 450 + Unlim-data plan (incl. nav, TV, web, text) for $70, less 10% for being a credit union member (I'm not one, but the Sprint store gave it to me anyhow.) Plus, they honored the web-store's add'l on-time $50 discount off my first bill given when I "canceled" my shopping cart order. So, over a 2-yr contract, I will be saving about $50/mo over VZW (or $1,200 over the contract period.) Some (not me) might judge that the Eris 'currently' behaves a little faster than the Hero (although likely due to differences between the Motorola and HTC front-ends), performance/cost-premium still favors the Sprint/Hero combination. Clearly, T-Mobile and Sprint see that they can improve their respective churn rates by lowering monthly service costs and still offer comparably sophisticated and functionally equivalent devices.
<-- G1 user
I've never even heard of the "Helio Hero." :D
I have a HTC Hero (Sprint) and I have shake to update for email, twitter, facebook, etc.
Also, I wish you guys would stop comparing Android phones to the iPhone. They are all great in some way for different people on different carriers, but I don't think you can adequately compare them. Apples to Oranges.
Todays phone hardware are plenty functional...Android is tapping into all these hardware features. If the Android OS doesn't tap into it now, it will soon with updates. So...we should be focusing on the apps using it, not the OS. We all know the OS is well done and upgradable easily.
"These differences don't necessarily make Android inferior (...) Android can feel like a work in progress"
Kent, based on this article, the Motorola Droid isn't as "Slick" as the iPhone, but the Droid's more customizable...
So here's my question: CAN the Droid be as "Slick," or more slick for that matter, via customization?
The Linux Ubuntu vs. Mainstream OSs situation comes to my mind. While I'm a Windows, iPod and Blackberry User myself, I enjoy playing with all the cool tech out there, so I've used pretty much all of the big OSs. Anyway, Ubuntu starts out rather Spartan, not much flashier than Windows 98, but via customization I've seen installs on sub-$1000 machines that make Ubuntu at least as Slick as the best Microsoft & Apple have to offer.
So with the iPhone OS being an Apple product, and Android's customizable philosophy being a Linux descendant, is the same true of iPhone vs. Droid? Does the Droid have the potential to be a Super-Slick Mobile OS if the right apps, features, tweaks, etc. are utilized? Or is Droid at its peak still utilitarian compared to the smooth iPhone OS?
Just because you are used to an interface, doesn't make it intuitive. I remember when the iPhone came out, people said it would take a few months to get used to the on screen keyboard, yet most reviewers knock the Droid or Cliq keyboards after 10 minutes of use.
On a side note Sprints customer service has improved dramaticly in the last year, and they have great coverage in my area. (central Virginia)
As far a your problems with the camera focus I have not experienced this problem. Then again, I don't expect to take award winning pictures with my phone. I guess it is all relative to needs and expectations for each person. The Droid has many good things about it but it is not perfect. Neither is the iPhone, or any other device out there.
While the iPhone is simple and effective it lacks in customization and flexibility and most importantly openness. The phone's camera performance for me has been great. Not perfect but much better than the 3.0MP camera phones I've owned, even in low light. Video performance is also fantastic compared to past phones with video capability. And playback of multimedia on Droid leaves iPhone users drooling.
Though I have owned better full keyboard phones even the droids keyboard is better than using any virtual keyboard. Which the iPhone desperately needs but will likely never include.
I also agree that while Apples Apps store has had a two year head start in number of apps, it will likely be eclipsed within a year or two. Just how many "flashlight" and "parked car" apps do we need anyhow. And while a more open market place has already provided many dud apps that are a waste of bandwidth, more importantly has provided viable choices like VOIP services, browsers much more. These will in the end have the iPhone being remembered more like the Atari's of the cell phone market rather than the PS2's.
I also applaud Android for being able to come to the market in so many different flavors for customers, so we the consumer can pick which one is best for us. The author made that seem like a degrading factor but isn't that what we want!? choice, customization, and flexibility!? I do. The Eris fits my wife's style while the Droid was for me.
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by EvanSei
November 14, 2009 12:10 PM PST
- good article right now I have a blackberry and hate it, I have ben considering either an HTC phone or a G1. I already have an iPod touch and can get everything from an iPhone on that but with out the huge operating cost. But I do want a good smartphone for those rare times I have no wifi or need to make a call.
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by pickles319
November 27, 2009 10:53 AM PST
- The G1 is an HTC phone so you'll get an HTC phone either way.
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