September 29, 2009 3:13 PM PDT

Verizon Hub is no more

by Nicole Lee
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Verizon Hub has been discontinued.

Verizon Hub has been discontinued.

(Credit: Verizon)

Earlier this year, Verizon stepped into the Voice over IP business with the Verizon Hub, which had far loftier ambitions than simply replacing your landline.

With weather and time widgets, a calendar system, traffic information, a family bulletin board, and even support for streaming video clips from V Cast, the Verizon Hub promised to be a one-stop-shop communications center for your home. We admit we were intrigued when we heard about it, and we even thought it had quite a bit of promise in our review of the device.

Unfortunately, the Verizon Hub just wasn't successful. The hardware was expensive--it was $200 for the Hub and $80 for additional cordless handsets--and the service was an additional $35 a month. Perhaps there was a failure in marketing the product to the mainstream. In any case, Verizon has stopped selling the Verizon Hub. A Verizon representative we spoke to assured us they will still provide service and support to existing Hub customers.

But maybe the real question is whether the Hub could have succeeded in the first place. In a time where we can replicate much of the same functionality with a laptop and a cell phone, is something like this even necessary? Perhaps there's room in the future for a convergence device--a touch-screen tablet, maybe? Let us know what you think about the Hub or "kitchen computers" in general.

(Via Zatsnotfunny)

Nicole Lee is an associate editor for CNET, covering cell phones, Bluetooth headsets, and all things mobile. She's also pretty geeky--she likes World of Warcraft, comic books, and shiny gadgets. E-mail Nicole.
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by cvaldes1831 September 29, 2009 5:45 PM PDT
From a user standpoint, it makes little sense with smartphones and MIDs (like iPod touch). You can put a smartphone in your pocket, so the same functionality is with you when you're not by a device like the Verizon Hub. I can read the news, check stocks and sport scores out by the pool. Why would I want to do this standing up in the kitchen?

Oh, I'm sure the device had all the functionality it touted, it's just bad judgment by Verizon. Utterly unclear of how typical American consumers operate. How many times have you seen a person use a smartphone in a kitchen? Lots, probably.

Also, a key point about the usability of smartphones is one-handed mobile operation. You can walk around and operate a smartphone and do something else. With a larger device like a tablet, you must stop whatever else you're doing and use both hands.

It's a shame technology journalists and pundits still don't understand this point.
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by cvaldes1831 September 29, 2009 5:51 PM PDT
OK, here's an example of a smartphone user named KathyCorby in a non-household environment, but you should be able to understand how a pocketable mobile device can be superior to a fixed tablet-like computer:

"I?m an ER doctor. This morning, a 10 year old with a rare metabolic disease was brought in ?seizing and not breathing. Perhaps her mother was surprised to see me reach first into my white coat pocket for my iphone.
First, I needed a quick dip into Calculator to convert pounds into kilos. Next to Skyscape mobile 5 Minute Emergency Consult to double check drug sequences. The RSI (Rapid Sequence Induction) gave me precalculated drug doses for emergency intubation?all five of them that I needed, and all at once. Waiting for the nurses to pull the drugs, I dove into Eponyms for a quick overview of the rare condition?Refsum?s syndrome. Bingo. Off to Wikipedia for a few additional details. Epocrates ran my drug/drug interaction check. The ABG app helped me interpret her complex blood gas result. Without leaving the bedside, I could contact her specialist, could check weather conditions at the tertiary care referral center where the helicopter would need to land, could show the parents the path of the breathing tube in the Netter anatomy app.
Think the app store doesn?t matter? Don?t bet your life on it. Chances are your doctor doesn?t agree."

Source: http://news.cnet.com/8618-17938_105-10274278.html?communityId=2007&targetCommunityId=2007&blogId=1&messageId=8112341
by iroq321 September 29, 2009 5:58 PM PDT
i would not want you operating on me. showing the parents the path of the breathing tube on an iphone makes look more like a clown than an actual professional. sure, the iphone is a useful device but this is stretching it to the max. now just hope you have decent signal in that hospital or else that 10 year old is in DEEP trouble.
by mjmetcalf September 30, 2009 5:47 AM PDT
I don't want to be in your ER either just by the fact that you use wikipedia where anyone with or without a medical background can enter anything they want. Maybe you should be reading up on some medical journals instead of C-Net articles.
by moneyinthebizank September 30, 2009 7:09 AM PDT
Hoping that the future of medicine is not dependent on ATT's network.
by sting7k September 30, 2009 7:45 AM PDT
I am sorry to say that I would not want my doctor to be there looking stuff up on their iPhone or wikipedia of all places to diagnose me. What did they go to school for then, I could do what this doctor did. Why would she be concerned with the weather at another location anyway? Is the doc going to fly the helicopter there as well with instructions from wikipedia?

I wouldn't mind if they research a condition after stabilizing the patient but not at a bed side while the person is unable to breathe and in a life/death situation.
by Mr_fleabite September 30, 2009 9:16 AM PDT
Yeah, right! I call shenanigans. Off to Wiki for additional details, how about a medical book. ABG app helped me interpret her complex blood gas result, how about asking the nearest person that has some specialization in that area (I don?t' know like a DOCTOR! or a umm...what are they called SPECIALIST!). I'm not going to comment on the helicopter crap. But I will give a wag of the finger to you for reposting such obvious garbage from another user; she gets a wag of the finger too for making this up, greatly embellishing it, and/ or cutting corners as a "doctor".
Shenanigans ...just my $.02
by JCPayne September 30, 2009 10:00 AM PDT
It was too expensive..... I called about it and they wanted a boat load of money. Then you had to pay for each one in your house.... The cost of the service on it plus Internet was the same price as current phone... so I said forget it I'll stick to using my keyboard and Computer.
by sshtdifferentday September 29, 2009 6:16 PM PDT
If my M.D. ever used wikipedia as a source of information to treat me, I'd want his license revoked.
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by cvaldes1831 September 29, 2009 6:22 PM PDT
And if you had a rare metabolic disease and you weren't breathing, would you reconsider?

Sorry guys, I just reposted some lady's comment from another Cnet thread. When you join the rest of us in the 21st century, you'll realize that smartphones are real tools, not just toys.

Good luck.
by Donniebrasco September 30, 2009 4:22 AM PDT
Agreed. I don't see anything wrong with using the phone as a tool for assistance, such as the program for drug interactions (assuming its written by someone competent). I think the issue is with using Wikipedia as a source for anything. High school history teachers won't accept Wikipedia as a cited source on some kid's paper about the Civil War.
by ittesi259 September 30, 2009 3:35 PM PDT
cvaldes,

We don't care if you use a smartphone for information (I call shenanigans on the fact that hospitals don't generally want cell phones around their gear) but the fact that if a medical provider used wikipedia to get details about anything for me, I wouldn't care what is wrong I would have the hospital administrator do a full review of that doctor. Also...hospitals generally have resources for doctors to refer too.....which I would expect this doctor to use instead of web based stuff, considering the rare condition was ALREADY known (from reading what you posted).
by pjk0 September 29, 2009 6:30 PM PDT
I agree with iroq321. There is a reason that devices meant to be used by medical professionals in life-threatening situations are required to meet vastly higher standards than consumer-oriented equipment, and I would think in at least some jurisdictions relying on things like an iPhone to deliver critical services in such situations would be grounds to lose your license to practice medicine.

Lots of devices can do lots of things, but I for one would not be very happy about a doctor relying on a $39 Walgreens blood pressure meter, or having my life hang in the balance because in the middle of trying to use their iPhone to calculate some critical value or lookup some critical piece of data, they got a phone call, their phone crashed or their battery died..

Regarding the whole idea of a "kitchen computers" and so on - I think any sort of "appliance-like" computer is potentially a very handy thing, it depends on the practicality of the design. Like I said above, you can do lots of things with lots of devices, but whether or not it's practical to do so is another matter. I for one wouldn't want to feel like I had to use a tiny device with a tiny screen and a limited UI to do something like check the weather before I leave the house, especially if I was also trying to use that same device to have a phone conversation, a text conversation, check the current time, etc.

I would think the Verizon Hub would have been more successful if Verizon had used it as a value-add bundle to something like their high-end FiOS broadband service, rather than something that Verizon is trying to make an independent profit-center via a monthly service charge. It would add a distinction to their broadband service, something I would think would make business sense in the current marketplace.
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by cvaldes1831 September 29, 2009 7:15 PM PDT
Your logic is faulty since no one was forcing her to strictly rely on her smartphone. She could have easily walked away from the patient (and patient's family) to a nearby computer or back to her desk.

Did the moments saved by handling everything from her smartphone improve the child's chances of survival? Who knows, but at least the doctor had a choice.

The fact of the matter is that tools like smartphones are making a difference. These devices are making an impact in things like live events (elections), disaster response, etc. One must be very careful to mandate a total ban of this type of technology (as sshtdifferentday or iroq321 have suggested).

Like the blog poster, you people really aren't seeing the big picture, the large-scale implications of this type of technology. Something like smartphone technology is revolutionizing the tech-resistant medical field. To wish for this to be sent back ten years in time is just going to drive up your insurance rates. Enjoy.
by ender21 September 30, 2009 7:33 AM PDT
cvaldes, you can't both say that the medical professional has a choice to go to a nearby computer and say that smartphone technology is revolutionizing the medical field at the same time. You're either suggesting that smartphones become a primary tool to be relied upon in a moment's notice, in potentially life-threatening situations, within consumer-grade networks that are fallible, or you're not.

I've had RIM outages on my old blackberry, and spotty AT&T/wi-fi access far too many times for me to think the bar for standards of new medical tools should be so low.

That doesn't mean that people who disagree with you aren't in the 21st century. Agreeing that the technology itself can revolutionize the medical field but requiring more robust networks on which to rely for life-altering care are not mutually exclusive.

Incidentally, I don't see where the original blogger mentioned anything about the medical field, and I'm quite certain the Verizon Hub's target market wasn't our local ER.
by pjk0 September 30, 2009 9:36 PM PDT
Once again, cvaldes1831 doesn't know what he's talking about. Calling the medical industry "tech resistant" is the height of absurdity. Some of the fanciest examples of technology in the world are used in the medical field for research and care.

Just because hospitals and other clinical environments may take a cautious approach to things like consumers bringing cellphones into critical-care areas for fear their RF radiation may impact life-critical medical equipment, doesn't mean they are "tech resistant". What it means is that they are being cautious and responsible when people's lives are at stake. In case you haven't noticed, there are many other situations where cellphones are banned - like in airliners, where the consequences of some unexpected RF interaction could mean the death of hundreds of people at once.

There is a good reason why it takes a number of years and many tests and evaluations to market a piece of medical equipment in this country - that is because the consequences of that equipment's failure can blatantly endanger public health en-masse. An anecdotal example here or there of someone using a consumer device to help them in their medical duties says nothing about that big picture. Nothing. You come across as just a flag-waving tech-toy fanboi. And I'm damn glad you aren't a doctor.
by 35649 September 29, 2009 8:49 PM PDT
I played with the hub in a Verizon store and thought it was a great device. Some people (myself included) want a smartphone in my pocket I can use whenever. For others, the hub may have been a nice alternative if you don?t own a laptop or smartphone, but the bottom line is $35 a month was too high a price point and $80 for each additional handset was ridiculous for someone switching from a landline.
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by 4score20 September 29, 2009 9:49 PM PDT
Citibank used to essentially rent a "smart" screenphone (by Philips) for 10 bucks per month back in the early 90's. You could check your accounts and it had web and email capabilities. They stopped offering the phones because, they said, very few people were interested but I think it's because it wasn't marketed properly and people weren't familiar with the web quite yet. I think 35649 got it right, the cost of the Hub was too much but I also believe the product was not marketed properly.
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by davidwarren September 30, 2009 7:02 AM PDT
This would have fit in great; if it was introduced in about 1997. What a ridiculous concept, I'm surprised it took so long to be pulled.
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by jyoung2k September 30, 2009 7:40 AM PDT
To me it seems bad marketing when you tie the phone to Verizon that impacts its ability to break into the market place, the last thing i want to do is sign up with another company for another service, especially for a phone which I already have. The message wasnt clear either was this a cell phone for home a voip phone needing internet access or a landline?

Sure Id love an appliance like this but let me pick my provider and price is less important then the quality and drop the nickel and dimeing of the customer just add an extra phone and let us know more are available.

the girl dress shopping possibly the worst example of a reason to own this device.
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by cjhpe September 30, 2009 7:46 AM PDT
I considered the Hub when I dumped my land line. This was about the time that the Hub was first released. For me it came down to cost. I had a previous Cell phone handset from Verizon and could have it activated without a fee and only add $10 a month to my Cell phone bill as an added line. Or I could purchase the Hub for $200 and add $35 a month to my bill. To me it was no contest... I also think the the marketing was partly to blame as I had a difficult time getting most of my questions answered about the hub...
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by jskrenes September 30, 2009 8:06 AM PDT
I think they would have done better by coming out with some sort of dock for a mobile phone that could interface with your existing landline service. Come home, plug your phone in to a dock or pair it via bluetooth and now when your cell phone rings, all the landlines in your home ring. Granted, you might be able to do this with something like Google Voice, but then you have to keep paying your landline bill. I think there are some 3rd party hardware things that can do this, but VZW could snap up a ton of add-a-lines if they marketed it right.

Beyond a slightly larger screen, there's very little you could do with the hub that you couldn't do with a smartphone. And I work at an indirect store and we could never get the hub in. Talked to the folks in the next town at the corporate store, and they said the port-over process was a chore and half the time it didn't work, even when you could port your landline # to a regular wireless phone. The hub might have had a future if it had been marketed correctly and easy to get and set up.
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by Weudel September 30, 2009 10:05 AM PDT
Or one of the GSM carriers could come up with somethting similar that works off of SIM cards...
by Rocdav04 September 30, 2009 8:18 AM PDT
I used to think highly of Verizon after they came up with Fios but with this and their plan to cap the use of bandwidth, I 'm begiining to think I'll stay away from their business. Sorry, I am a bit off topic, but it is true that they are thinking of a cap.
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by ittesi259 September 30, 2009 3:37 PM PDT
Cite your source on the bandwidth cap plans you discussed.
by Rod Roddy September 30, 2009 8:39 AM PDT
One look at this "Buck Rogers" device a few months ago and I immidiately thought --FAIL.
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by JCPayne September 30, 2009 10:04 AM PDT
It was too expensive.... The cost of the service, plus Internet was equal to the same cost as regular POTS. I could as well use my regular computer.... What Verizon should bring back is iOBI where people can block telemarketers and stuff from calling them.
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by MDR74 September 30, 2009 10:54 AM PDT
One word...."Audrey"
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by dmac0692 October 3, 2009 6:27 PM PDT
I was just about to buy the Hub, and now i just found out its been discontinued.... what the hell!

Is Verizon not allowed to have things sitting in the store, not being bought, does it cost money to have it sit in the store for me to buy it.... They couldn't have kept it a few more months until the economy got better?!
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by dmac0692 October 3, 2009 6:31 PM PDT
I don't know what these, other commenter's are on; but the Verizon Hub's monthly charge was cheaper then most landline bills.... Not to mention free long distance on Verizon Hub... and after a year the Verizon hub would have payed for itself!!! I would have saved $200 after a year in landline bills
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by curlsman October 19, 2009 2:30 PM PDT
We've had a Hub for about six months, and although it does have some limitations (today I was trying to set a recuring calendar event...), it does fill a need for my partner who is vialualy impared. For portable, VOIP service, it does well, and with the three handsets we got it allows us to be anywhere in the house. We got the hardware durring a sale that gave use about 30% off. Monthly is a little high, but unllimited long distance makes up for it. A good replcement may be hard to find.
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by ideaquest November 24, 2009 7:04 PM PST
I was surprised by the speed of it being taken down. Initially I was thinking about what had happened in the netbook market where the first mover may not had quite get the specs correct (e.g. 7" screen which eventually moved to 10"). So I thought there could be some iterations on what are the features that users like that could be enhanced or what are the ones they did not care about which may be removed. But the sudden death of it looks to be more like a business decision. I think saving money, convenience and ease of use are important aspects to users. Of course, there are different types of users but as a new product, it should be pitching at some sectors of the home users. For example, the Netbook was initially targeted at new users but the reality in the end was that it became an option for existing laptop (notebook) users. The OS started on linux but eventually it went to WinXP. So, when I looked at the development at Verizon, I am puzzled as to what lessons could be learnt from it. Do people want a larger screen? Walled mounted or portable device? How can this new device compete with the Computer, Laptop, iTouch, Smart phone, etc? Is there going to be the 4th screen device (after the TV, computer & digital photoframe)? What I am quite certain is that the Internet influence (web information) will eventually be accessible everywhere in the home. Today, you can do that by bring your mobile device around your house but eventually, you can access it anywhere via devices in each room, screens in your kitchen, in your corridors, at the door, toilets, etc. Or am I dreaming again?
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