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June 5, 2009 9:00 AM PDT

Keep tabs of terms of service with TOSBack.org

by Dong Ngo

TOSBack.org Web site.

(Credit: Dong Ngo/CNET)

It's the closely printed (or displayed in very small font size at a Web page) pieces of text that most of us don't bother to read before we agree to them. Yet it's something that shouldn't be ignored at all. It's called terms of service, or TOS for short.

Remember the time that AT&T sneakily changed its TOS and banned users from streaming media from third-party sites via its cellular network? Thanks to the media outcry (CNET News included) the company retracted the changes a few days later only to reinstate them again, at a later date, in a different language.

If anything, this was a lesson on how important it is to keep track of these terms of service.

And the lesson was really learned Thursday with the introduction of TOSBack.org. This is a new site designed to track changes in policies imposed by popular Internet Web sites such as YouTube, Craigslist, Facebook, Google and so on, with the intention of helping users spot potentially harmful changes.

Currently, TOSBack.org tracks 44 popular sites' policies (unfortunately AT&T is not yet included) and allows for comparing word by word and highlight changes between different versions. The site is capable of noticing any modifications within hours of an update.

TOSBack.org is a project of the privacy advocacy group Electronic Frontier Foundation. Going forward, the site plans to add more companies, including banks, credit card companies, and so on to its tracking repertoire.

Personally I find this site really helpful as often time many Web sites change their terms of service without notifying their customers, who are entitled to know under what conditions the service is provided to them.

It would be even more helpful, however, if the site provided translation of these terms of service into layman's terms, as not everyone has the legal background to really understand what they mean.

For the companies, hopefully, this will deter them from changing the terms of service on their own account, regardless of users' consent.

TOSBack is a nonprofit membership-funded organization, so if you think this is a useful service, feel free to make a donation or consider becoming a member.

Dong Ngo is a CNET editor who covers networking and network storage, and writes about anything else he finds interesting. You can also listen to his podcast at insidecnetlabs.cnet.com. E-mail Dong.
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"Inside CNET Labs" has two meanings. First, this podcast takes you behind the scenes of CNET's editorial process from a performance testing perspective. It will demystify CNET's performance testing process, allowing the listener an inside look at the good, the bad, and the ugly of performance testing. The second meaning gets equal attention--and sometimes more so--as we go inside the heads of CNET's San Francisco Labs staff, Eric Franklin and Dong Ngo, who will have opinionated discussions on subjects ranging from the insecurities of people to whether the existence of time can be proven. This is the stuff they've talked about every day for several years. Unfortunately for them (and fortunately for you, we hope), it's now being recorded.

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Eric Franklin Eric Franklin's colleagues once had the following to say to him: "Eric, you've been doing this performance testing thing for over 10 years now. How about you try something different?" To which Eric responded, "How about you shut the #%$@! up?" This candid attitude allows him to go toe-to-toe with the most extreme of personalities, including that of Dong Ngo. This bio was written by Eric Franklin.
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