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November 28, 2007 9:07 AM PST

Is political correctness screwing up the workplace?

Posted by Steve Tobak
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In 1964 congress passed the Civil Rights Act. Three years later came the Age Discrimination in Employment Act (ADEA), followed by the Americans with Disabilities Act of 1990. This litany of legislation proves that politicians can actually get things done when they put their minds to it, all recent evidence to the contrary.

As an engineering manager for Texas Instruments in the mid-80s, I was careful about discrimination. Then I got a memo explaining that sexual harassment would not be tolerated. I was terrified until I realized the memo went out to all employees. Whew, that was a relief. I wish the memo proves that executives care about their employees, but I think it was more about avoiding litigation. And my relief was all about keeping my job.

Regardless of how or why any of this stuff happens, it's exactly the kind of thing that distinguishes our nation. We've made great strides toward putting an end to job discrimination and sexual harassment. But lately, something seems to have gone terribly wrong.

For the last ten years or so, I think we've lost our way. And I mean really lost, like without GPS navigation or Google Maps lost. Like ten guys and nobody wants to ask for directions lost. Like Britney Spears lost. Like the fourth season of Lost with no writers lost.

These days, treating fellow employees like anything but mindless drones with the anatomy of Ken and Barbie Dolls can be considered a hostile work environment. Telling someone he or she looks nice in an outfit or telling an anecdote or joke that someone may find offensive can get you sued or fired.

Even talking to someone who may have ratted you out to human resources - the constitutional right to face your accuser - is considered retaliatory behavior. That's taboo too.

Yes, I know this stuff has its roots in the right place, just like all the legislation. I know it sounded like a good idea at the time. And I certainly don't mean to imply that we should be telling grossly offensive jokes and propositioning employees. I just think the pendulum has swung too far and it's still swinging.

For one thing, this stuff is very subjective. If 20 people think something's cool but one person finds it offensive, what do you do? Fire the offender for inadvertently brushing up against someone's thin skin? And who gets to make that determination? The corporate executives afraid of being sued, of course.

And why is it unacceptable to offend one or two people, but acceptable to dictate to hundreds or thousands how they should behave for 40 or 50 hours a week? Sure, it's uncomfortable for the one or two, but it's also stressful for everyone else to behave unnaturally and worry about everything they say and how they say it.

It's a slippery slope, and it gets more and more slippery all the time. What started as creating equality and ending harassment in the workplace has turned into political correctness gone wild.

The result is that everyone's afraid to say or do anything for fear of offending someone and losing his or her job. Where does it all end? Are we doomed to dumbing down our entire society to the least common denominator lest we offend a few thin-skinned whiners?

You're all out there in the workplace every day. Is it getting too PC out there, is it business as usual, or is this more of a good thing, like workplace equality? Am I in the minority or preaching to the choir?

Steve Tobak is managing partner of Invisor Consulting LLC. He is a member of the CNET Blog Network, and is not an employee of CNET. Disclosure.
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Add a Comment (Log in or register) 25 comments
by sdenni6728 November 28, 2007 6:02 AM PST
Do you think?
Reply to this comment
by ano327 November 28, 2007 7:36 AM PST
I completely agree. Everyone needs to understand that ultimately, you choose how YOU feel.
Reply to this comment
by SteveP55419 November 28, 2007 9:32 AM PST
I see PC as the way the new liberal elite control the masses and they will never give that control up voluntarily. It is basically a form of absolutism. Read Orwell's 'Animal Farm'. It will scare your pants off.
Reply to this comment
by pea_dids November 28, 2007 9:42 AM PST
SteveP55, you're only about 20 years late with your theory. Don't forget to blame the jewish-run media for controlling our airwaves. geez.
by pea_dids November 28, 2007 9:38 AM PST
You sound like a great boss, Steve.

"Stop crying, fattie, everyone else thought it was funny when I oinked at you"

Also, check your law books, the portion of the 6th amendment you reference deals with crime, not workplace harassment reports or lawsuits.

I didn't realize CNet had turned into the O'Reilly Factor. geez.
Reply to this comment
by b8375629 November 30, 2007 11:12 AM PST
"Stop crying, fattie, everyone else thought it was funny when I oinked at you"

Well den fattie need ta lose some weight. Then they be no laughing.
by JazGalaxy November 28, 2007 9:54 AM PST
Wow.

This sounds like a conversation among a bunch of white males. If I'm making that assumption incorrectly, I appologize, but the whole thing reads very much like the "well If I cant's calls 'em *******, then what am I suppose to calls em?" line of thinking.

If 20 people think something is funny and one person doesn't, then those 20 people should have a right to not be dictated how to be behave? Seriously that's your opinion? What about the man 8 years ago or so who was forced to sit and have his coworkers take pictuers of him with a noose around his neck dressed as clansmen? They all thought that was funny, so certainly it should be. Or the writer for the show Friends who was forced to listen to the writers make lude comments about the female actresses on the show and herself as well. That's comedy, right? They're professional writers?

"Political Correctness" has become a scapegoat concept for peopel who are tired of feeling like they're wrong all the time. Well... changing a mindset means you are probably going to BE wrong a MAJORITY of the time.

I speak Japanese and like most nerds, know a lot about the country. One time a friend was talking about asian peopel and started, as many people tend to do, using China and Japan as being synonomous. I pointed out that she was actually referring to China, and not Japan. "Same thing" she replied. I retorted that they are two entirely seperate countries. They're not even connected. "she rolled her eyes and mumbled something about political correctness to which I replied that there was nothing political about it it. It's GEOGRAPHICAL correctness.

At the place I work, all asian workers are referred to, rather than by name, as by whatever gibberish the staff feels it funny to call them at the time. As I'm writing this a lady named Chin Jing was just referred to as chingaling. Shes also been reffered to as chingching. Tsingdow. ching chong chow "or whatever". Etc. Is this "political incorrectness" or just generally being a disgusting human being toward others who are different than you?
Reply to this comment
by pea_dids November 28, 2007 1:51 PM PST
Nope, you're right about me. I'm a white male and equally disgusted with the blogger and comments before mine. The noose example totally came to mind when I read his 20/21 people think it's funny comment. That clearly equals 20 wrong people, not one 'crybaby' or 'whiner'.
by shafiqkhan31 November 30, 2007 3:09 AM PST
Absolutely right. Some people find the march of civilised values hard to take. In the end they learn. Martin Luther King is not dead yet. Didn't he suffer humiliation at the hands of those who find "political correctness" bad. It would be educational if they kept in their collective heads the norm, "what you do to others is ok if it is done to you." or how would you like it done to you.
Sha33
by batman823 November 30, 2007 5:53 AM PST
I realize what you're saying. But to what extent should the correction go? it's not a "Do whatever it takes" thing. If someone calls me crakker or squid or something like that, I can choose to get pissy or let it slide. I can even choose to sling some poo just like the rest of the monkeys.

But when it comes down to crunch time, what should a person pay me if they offend me. Yes, money is what it boils down to. I either end up getting a monetary apology or cost the other person their job, which costs them money. If someone hurt my feelings, should I get a $100 reward so I can go to chili's with my wife and daughter? That's going to make me feel better, right? Or maybe I should be able to move right into that person's house.
When it goes all-out, things end up in a fight, or in court.

No, I don't think it's right for people to be saying "oink,oink" or "chingaling" but the fattie can get off of their ass and do something about the spare tire they carry. They definitely should if they are going to get upset when others comment about it. The asain people are made fun of because they are less common in our culture and that's just our ignorance. But have you ever been to japan? I have. Try being white and walking into a restaurant. If you have then you would know the first thing you hear is "NO AMERICA! NO AMERICA!" So maybe I should hire a lawyer to walk around with me and spout american law if I want to go to chinatown and get some authentic chinese food.

As with everything else, there needs to be a common sense factor. We just don't have that in our system. So the ignorant hick and the whiny prick are both just as wrong as the other one.

I feel bad for those who get made fun of constantly, nobody deserves that. But they also have the opportunity to get back at or to set things right with everybody around them.

Yes Equal Opportunity belongs in the workplace. Black people, asians, women, arabians, mexicans, indians, and all other diverse cultures deserve the same chances and rights. But that also means equal responsibility. As of now, EO is just a shield to hide behind when you can't deal with your own problems. When a person screams 'PC,PC!' and forces everybody to be completely shut up, that's no different than harrasment, and it makes 100% of the office upset instead of 1%. I guess that's equal. If I can't be happy, then everybody else should be unhappy. That's what PCness brings to the table.
by Too Pacent! December 9, 2007 6:37 PM PST
I noticed that you called yourself a nerd. PC comes down to this: Nerd is not a painful word to you or me (I'm a self-proclaimed nerd as well), but it may be offensive to a coworker. When I accidentally call someone a nerd in a manner which I find funny but they find otherwise, should I be responsible for their pain? Should I lose my job?
by andrewrm November 28, 2007 10:04 AM PST
I'm sick and tired of the Right in this country calling anything they don't like as "Left Wing Eliteism"! It isn't a matter of freedom of speach. It's about basic respect for other people and cultures. This isn't "Animal Farm" at all. It's basic human decency.
Reply to this comment
by batman823 November 30, 2007 5:56 AM PST
Right = ignorant hicks => right wing can only call names and point fingers because the ignorant hicks only understand that language.
-"cut and run"
-"bleeding-heart liberal"

Left = whiny pricks => they only know how to whine, so that's all they do.
-"Politicalally Correct"
-abuse of wellfare
by b8375629 November 30, 2007 11:16 AM PST
No it's not. It's about thought control, something demolibs have been praticing at for the last 10 years.
by throckmortona November 28, 2007 7:43 PM PST
Politically Correct: Undocumented Immigrant
The Truth: Illegal Alien

Individuals must fight political correctness by pointing out the truth at every turn. Business leaders and politicians are promoters and instigators of political correctness to promote their agendas. Business leaders because they don't want to be sued (make more money) and politicians because they don't want to offend anyone (be more popular). I'm not sorry if your offended buy my point of view. That ultimately is the point. Get over it and go about your life.
Reply to this comment
by boofuu November 28, 2007 7:48 PM PST
Word got around to folks in the department that my boss was easily manipulated. They knew the boss was a patsy, so they made up a story and told my boss about other "bad things" I was doing. Again, not true. My boss told me to alter my behavior while I was not at work. This was recorded in my bosses big head. I smiled at my boss and said it was all untrue, but his head got bigger. This was highly effective on the part of the tattle-tale worker in the competitive environment. However, other employees, including those outside the company, got wind of what the big headed boss was doing. many people came to me and said they believed in fair play. There were plenty of intriguing elements to this story including sex, power, and secrets. The ensuing drama gave me allies in the subsequent years and also an interesting tale to tell my children. In a large company, an effective Human Resources Department can clarify the guidelines, but I think people are afraid to go there for support. As Steve Tobak originally pointed out, it's too dangerous to contact Human Resources. People can get fired for infractions that are not clearly defined. I think the mindset of zero tolerance has made it harder for everybody to learn from their mistakes in the workplace.
Reply to this comment
by rpjasin November 28, 2007 9:58 PM PST
Some great points made both in the article and the responses. At the risk of being called just a "dumb angry white male", I think Steve Tobak makes some excellent points in his article, political correctness really has gotten out of control. Having said that, feelings can be hurt both knowingly and unknowingly in a multiculture, multiethic mixed workplace. The important thing is to remember the Golden Rule, and treat people the way you would like to be treated. That is, with respect. Now, because of the differencesx between people, a person shoould EXPECT to hear things that they may not agree with or find offensive. When that happens, discuss your issue with the person directly and sort things out. Remember, it's not a perfect world, and sometimes it pays to have a thick skin in business. Remember, the world doesn't owe you a living.
Reply to this comment
by batman823 November 30, 2007 6:00 AM PST
Very well-put
by rpjasin November 28, 2007 10:00 PM PST
Some great points made both in the article and the responses. At the risk of being called just a "dumb angry white male", I think Steve Tobak makes some excellent points in his article, political correctness really has gotten out of control. Having said that, feelings can be hurt both knowingly and unknowingly in a multiculture, multiethic mixed workplace. The important thing is to remember the Golden Rule, and treat people the way you would like to be treated. That is, with respect. Now, because of the differences between people, a person should EXPECT to hear things that they may not agree with or find offensive. When that happens, discuss your issue with the person directly and sort things out. Remember, it's not a perfect world, and sometimes it pays to have a thick skin in business. Remember, the world doesn't owe you a living.
Reply to this comment
by dlauber November 28, 2007 10:14 PM PST
Once again somebody in IT doesn't understand civil rights and fair employment law at all. The author poses all sorts of ridiculous scenarios -- without any indication that there have actually been court decisions declaring such behavior illegal. It's all speculation -- so typical of the ongoing right wing attack on all civil rights, fair housing, and other anti-discrimination laws. Better you should be worried about the continuing widespread discrimination -- largely against African Americans -- in housing, employment, and education. Better you should be worried about how -- in particular -- African Americans, Latinos, and women are treated as second-class citizens in the workplace. Better you should worry about why women with the same education and qualifications as men are paid 25% less for the same work.

But no, instead the author of the article create hypothetical scenarios. Sounds like just about every Republican Presidential candidate.
Reply to this comment
by wbowblis November 29, 2007 6:05 AM PST
As I'm seeing it, the problem isn't being politically correct in itself, but the "one-size-fits-all" over the top response that mistakes get. I have no problem with someone getting spoken to for a remark or action that is offensive to one individual, but for someone to be fired for it is outrageous. It may be appropriate to discipline repeat offenders, but even there, firing should be a last resort. What has happened is everyone is so "sue-happy" that you get these overreactions becoming business as usual.
Reply to this comment
by Cowboyinbrla November 29, 2007 10:06 AM PST
Well, as one might expect, a lot of blather and hyperbole from *both* sides of this issue.

The original post basically whined "How are decent people supposed to know how to behave in this new PC world?" There's a simple answer: professionally. Chances are really good he wouldn't tell one of his male co-workers "Wow, you look really good today" if he came into work wearing a short that revealed his pumped biceps and pants so tight you could tell if he was circumcised or not. The only appropriate comment about one's appearance at work is a directive from a superior along the lines of "I'm sorry, you're not really dressed appropriately for this environment. Here is what we expect from those in our employ." Why? Because one's appearance, as long as it's appropriate for the job, is nobody else's business at work. Stick to the job.

As for telling a joke someone may find offensive? Please. It shouldn't be that hard to limit your workplace humor to unoffensive topics. The subtle message of most (fill in the blank: racial, ethnic, religious, gender, orientation) jokes is "See how inane/stupid/worthless "those" people are?"

And with regard to why is it "acceptable to dictate to hundreds or thousands how they should behave for 40 or 50 hours a week?" question, it's because your company expects you to act professionally at work. You may think it's "stressful for everyone else to behave unnaturally", but people do that all day at work. Natural, for me, means sitting around in my boxer shorts and eating with my fingers. I'm capable of a higher standard, and in public, that's what I do; and it's what your company expects of you. Grow up. If you're stressed out by having to behave like a polite adult, you need a work-at-home job.

Unlike you, I'm not afraid at all "of offending someone and losing [my] job." I know how to behave.

On the other hand: The other side likes to perpetuate bad statistics and invalid interpretations of them. For example, regarding equal pay for women, the "25% less" statistic refers to the following: If you add up ALL the pay received by ALL working-outside-the-house women in this country, and divide it by the number of those women, that number is 25% less than the same number for men. No study has EVER found that women, on average, make 25% less than men even when qualifications, skills, work history, etc. are factored in.

But that myth has been perpetuated by more than a generation of aggrieved women, some of whom know better, some of who don't. The reasons for the gap, as virtually every study shows are: Women on average have less experience in the workplace (that gap is narrowing); women are more prone to take breaks from their careers to have or raise a family, resulting in them "falling behind" on the corporate ladder; the oldest generation of workers (where pay is the highest) entered the workplace well before it was common for women to do so, and so their high salaries skew the numbers further. (And yes, the reason they didn't enter the workplace in numbers then was due in significant part to discrimination, but some also chose not to work because they didn't have to and didn't want to.)

Truth is, when you account for relevant work experience, training, education, and so forth, women make within a couple of percent of what men do. Yes, that means there's probably some discrimination out there. But not to the tune of a 25% pay difference.
Reply to this comment
by taxman November 29, 2007 7:09 PM PST
So very true. My daughter, who lived in another city, came to see me and we hugged. I got called on the carpet for it as it just may offened someone. It so pissed me off, I told the mgr to fire me and I would see them in court. I gave the manager my attorneys card. Needless to say somehow it was then ok.
Reply to this comment
by khaki81 January 3, 2008 10:44 AM PST
Political Correctness violates my Civil Rights!!!
Reply to this comment
by lampietheclown January 21, 2008 1:15 AM PST
QUOTE: "The only appropriate comment about one's appearance at work is a directive from a superior..."

I hope that's sarcasm, and not a typical corporate opinion, or we're all doomed. To expect your superiors to act as protector of your feelings, and guardian of your emotional well being, implies A) that you are incapable of doing it yourself, or B) that you are so lazy that through implied threat of litigation, you found a way to blame everyone else for your lack of self esteem.

There is a right to free speech. There is no right to protection from being offended.
This is the same mind set that complains about offensive language on TV, instead of exercising their right to change the channel, or GASP! turn it off.

There is real harassment, intimidation, and verbal assault in the world, not to mention actual assault. This kindergarden version is an insult to people who are dealing with the real thing, and if they thought like Cowboyinbria, you would all be sued.

When Jimmy the Greek got fired for stating a common truth, I didn't think things could get worse. I was wrong.

Lampie The Clown
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About Train Wreck

Steve Tobak is a marketing consultant and former chip industry executive. Train Wreck provides insight into dysfunctional corporate behavior, among other things. When he's not airing the industry's dirty laundry, Steve likes to hang around the house, make believe he's working, and drive his wife crazy. Find out more at www.invisor.net or email Steve at trainwreck@invisor.net. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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