March 20, 2008 8:41 AM PDT

The only thing saving eBay is no competition

There once was a day when the great eBay commanded respect and considerable power in the world of tech. Since then, the company has been relegated to a mere shadow of its former self that's barely hanging on to a shred of relevance. And the only reason for that is the company's lack of competition.

Let's face it -- eBay is nothing more than an outdated, bloated company that lost its way years ago. And with the news coming off the wire today that suggests eBay is restructuring its worldwide operations and cutting jobs, things don't look too good for this ill-fated firm.

Of course, the company doesn't see it the way I do. Instead, a company spokeswoman claims this news is a "globalization and centralization effort" to ensure it's more prepared to enter the Web 2.0 fray.

But I have some news for eBay -- unless some major changes are instituted, the end may be near.

There's no debating the fact that eBay is still a major force on the Internet. According to the company, it currently adds 6.7 million listings per day and about 60 percent of those originate from Web services that have helped eBay expand its business beyond its own walled garden.

eBay is also a financial powerhouse that has heretofore maintained its standing as an extremely powerful company. According to its latest filings, the company enjoyed a profit of about $348 million in 2007. And while that may seem fine, why is a company that's performing this well, experiencing so many problems?

Sadly, it's because the company's management team is awful and the firm has become a bloated mess that has actually witnessed an $800 million loss in profit since 2006. Some may call it an anomaly (and I'm sure its executives would), but the fact remains the same -- something is wrong with eBay.

Of course, eBay knows this all too well. In it's latest annual shareholder filing, eBay admitted that there are a number of growing risks it will need to confront going forward. Sitting atop that list is its belief that "changing customer demand" is a key contributing factor to the issues the company currently faces.

"We face challenges in the U.S., U.K., and Germany, which are our three largest markets, as growth of listings, active users, and Gross Merchandise Volume on the eBay.com platform in those countries has slowed," the company said in the regulatory filing.

And although eBay's revenue is still expected to grow by about 14 percent this year, the company's once formidable revenue growth of 30 percent to 40 percent has dwindled considerably. On top of that, the company's controversial decision to lower listing fees and increase commissions was met with a significant amount of user unhappiness and its choice to no longer allow sellers to criticize buyers started a firestorm that it has yet to overcome.

At its core, eBay has always been an auction site. In fact, the company made a name for itself because of that single service. But during the last few years, the firm has lost its way and allowed the grow-happy executives to change the way the company is run and perceived.

For example, why did eBay think Skype was such a great acquisition? And what about Shopping.com? How does that pertain to auctions? And although some enjoy using the "Buy it Now" feature, I think it was a foolhardy decision by a group of overzealous executives grasping for a money grab.

eBay is an auction site much like Christies is an auction house. Do you see "Buy it Now" features promoted at the Christies auction? Can people attending the auction make VoIP calls during it? Do they really want buying advice?

eBay has lost its way and the only reason it's able to enjoy these profits is because there's no company out there that's willing to compete on such a grand scale. But why not? eBay is obviously worried about the future and auctions are still a viable way to buy products. If a company came along that finally revolutionized online auctions, the entire landscape of the business could be changed forever and eBay would be long forgotten.

eBay is poised to enter the junk heap of tech if it doesn't do something quickly. It may seem like a company that has longevity written all over it, but trust me, the chances of eBay staying around for too long while maintaining this strategy are slim.

Sadly, it'll only take one competitor.

advertisement
 
Discover unlimited music for the price of one CD a month
Recent posts from The Digital Home
What does the file sharing strikeout mean to us?
Why the iPhone will be open to all GSM carriers this year
Why Apple should release a game console
Why the Xbox 360 will win the console war
The Digital Home 14: Is Blu-ray really dead?
Add a Comment (Log in or register) 34 comments (Page 1 of 3)
by pearmaster March 20, 2008 9:00 AM PDT
Yeah, I recently wrote about eBay and the lack of alternatives: http://jacob.peargrove.com/columns/2008/03/05/alternatives-to-ebay/ There used to be other auction sides like Yahoo! Auctions, but sadly those have all died to eBay.
Reply to this comment
by drvine March 20, 2008 9:10 AM PDT
Its not a auction site - but Etsy.com has come along way and is giving ebay some competition when it comes to handcrafted item. http://dvinedesigns.etsy.com
Reply to this comment
by PortVista March 20, 2008 9:15 AM PDT
Your arguments are largely based on the assumption that eBay is an "auction" site. Well, eBay's innovation is having buyers rate sellers creating a trust relationship, and that's what makes transactions possible. Who cares if it's an auction or a sale? eBay was one of the first social networking sites and you're arguing it's not "Web 2.0" because it doesn't have AJAX. Get real, it needs to be a simple interface that does not change or they will lose millions of customers who had to buy a book and go to seminars just to figure it out. Personally I like Amazon over eBay, one of MANY competitors.
Reply to this comment
by Maarek Stele March 20, 2008 9:24 AM PDT
The only competition is Craig's list's free stuff (or people selling stuff). You can search for local stuff and buy them off market or through paypal.
Reply to this comment View reply
by jc364 March 20, 2008 10:00 AM PDT
Another thought is that competition between auction sites isn't the best thing for consumers. If another auction site were to start, then the potential viewers and bidders of any particular item would drop. Ebay thrives on this fact, because it has already established itself as the most well-known and trusted auction site. It is kind of a snowball effect; sellers come to sell on ebay because most people buy from ebay, and with more sellers comes competition and price drops, which brings more potential buyers. A competitor would have a very difficult time stopping that cycle.
Reply to this comment
by iceblue03 March 20, 2008 10:27 AM PDT
Hmm, you sound more like a disgruntled Ebay ex-employee and you don't seem very subjective. This article just doesn't sound right. I'm starting to think CNET news is the equivalent of celebrity gossip tabloids, but for technology. Ebay does have a little bit of competition you silly boy, Yahoo auctions. No one has managed to be very competitive with Ebay, that is all.
Reply to this comment View reply
by dlemay69 March 20, 2008 10:54 AM PDT
Yahoo auctions have been defunct now for at least 9 months, so there still is no competition. The closest competitor is less than 10% of eBay's size.
Reply to this comment
by eMoviePoster March 20, 2008 11:33 AM PDT
My name is Bruce Hershenson and I am the owner of emovieposter.com. I joined eBay in 1998, and in 2000 I moved my entire mail-order business of vintage movie posters to eBay, and since that time I have sold 300,000 movie posters on eBay, for total sales of $16 million (3 million in 2007 alone). In all that time, I have auctioned all of my items with 99 cents start bid, and no reserve, the very kind of auctions that made eBay so successful when they first "took off". The recent price changes affect my business greatly. They will result in the fees I pay going up 40% annually! If I were to achieve the 5% discount eBay is offering a very select few, my fees would go up by approximately 27%. If I were to achieve the 15% discount, my fees would go up by approximately 13%. I feel that the price increases are extremely misguided. Normally, companies only raise rates when THEIR costs increase, or when they are delivering better results to their customers. In THIS case, eBay's costs have not risen and they are not only NOT delivering better results, but they are actually delivering lesser results (lower sellthrough rates and lower ASPs). Any company that did not perceive themselves as a monopoly would never raise their rates under these circumstances, but, if you feel your customers have nowhere else to go, then you CAN raise their rates, to make up for the lower profits you are having due to the lesser results you are realizing. eBay has miscalculated in my case. I have to examine how much I pay eBay per year, and what I received in return for that money. I have concluded that I can do far better opening up my own auction on my own site. Unlike many other sellers, I had my own business for 10 years prior to starting on eBay, so I am now reversing the process I started in 2000! At that time, I moved my entire business ONTO eBay, and in 2008, I am moving my entire business OFF of eBay. I really don't understand why eBay would drastically raise their rates on people like myself, who sell 100% of what they list, and have "fun" true auctions, where all the final prices are set by two or more actual bidders (the very kinds of auctions that made eBay so popular), and I have virtually perfect feedback (only 14 negatives in 300,000 transactions!). What is equally difficult to understand is that eBay has slashed their rates to media sellers only, who sell very little of what they list, and who have generally mediocre feedback, and who often charge disproportionately high shipping, which eBay says is their number one concern! It also is odd that eBay chose these sellers to be the first recipients of their new "non-level playing field", for I can see no reason to single out these sellers as being especially important to eBay. But it is not solely an issue of rates that is causing me to leave eBay. I believe their recent changes to feedback will have a disastrous effect on their company. I believe they made those changes because their research showed that buyers do not return to the site (either ever, or as often) because of dissatisfaction over high shipping, and because they get upset when a seller leaves negative feedback on them. So they made their recent changes (primarily trying to force sellers to lower shipping rates, and stop leaving "bad feedback") because they think that will improve sales. I believe they are completely mistaken. In spite of what their research shows, I believe the number one reason buyers buy less often (or quit the site) is because they were cheated in some fashion. Similarly, I believe the number one reason sellers sell less (or quit selling altogether) is because they are tired of having buyers who never pay. The solution to both these problems is to verify all other users on the site (both buyers and sellers). When a buyer or seller breaks the rules, eBay could then ban that PERSON, and not just that ID (which has no effect, because the person can get a new ID, under the current rules). If all users are verified, then a bad buyer or seller will be banned, and they can't easily get back on. I believe eBay is aware of both these problems, but there are two things that prevent them from implementing my solution. One is that verifying all users would mean they would have to admit they would actually have something like 80 million users, instead of the 250 million users they claim (which counts all IDs as separate people, which everybody knows is complete fiction). The other thing is that eBay would have to have a REAL Trust and Safety department which would need to go after bad buyers and sellers, both with police and through the courts, and that would certainly be expensive, and would not bring eBay any additional income in the short term. Under the current setup, eBay benefits greatly from the problems that beset the site. Many "bad sellers" are among the largest sellers, and pay eBay great amounts of fees. Many "bad buyers" cause items to have to be relisted a second time, and this generates a HUGE amount of revenue for eBay in listing fees they never refund (and surely many people never bother to get a refund of their final value fees, so that is an additional revenue source as well). To sum up, eBay keeps raising the fees sellers pay, without delivering additional value of any kind, and in fact recent years have seen a deterioration of the value they have provided. They also continually micromanage their sellers, taking control of a greater and greater percentage of their businesses. Sometime in the middle of April, I will hold my last eBay auction, and I will hold my first auction on my website http://www.emovieposter.com. I am currently in negotiations with other major sellers of collectibles and antiques, trying to help them leave eBay as well, and set up similar auctions on their own sites. I have hope that, at some time in the future, I can help set up an auction site SOLELY for collectibles and antiques, so that all of the smaller sellers on eBay will have a place to sell on that is run by actual sellers, and which truly only does provide a platform for them to sell from. I believe such a site would be very welcomed by almost all sellers of collectibles and antiques. Bruce Hershenson President, eMoviePoster.com
Reply to this comment View reply
by gcs220 March 20, 2008 11:34 AM PDT
iceblue03 ~ Yahoo Auctions closed last June, you silly boy!
Reply to this comment
by movinginstereo March 20, 2008 12:11 PM PDT
Here's a little known fact about "the little auction that could" & some good news for all you people who have been looking to the horizon for the cavalry. Check out that upstart auction site called OnlineAuction.com. (OLA.com) I think you'll like what you see. They've got the right idea, and although they are certainly no eBay as far as household name status, they are also no eBay as far as treating their customers like dirt. This online selling veteran has found a new home & LOVES it!! Tell your friends: There IS an eBay alternative & they may not be as big (yet) or famous / infamous as the "Goliath" that they are taking on, but this "David" has the right ideas to go the distance & is growing nicely with new supporters everyday!
Reply to this comment View reply
1 | 2 | 3 | Next 10 Comments >>
Powered by Jive Software
advertisement
  • About The Digital Home

  • Don Reisinger is a technology columnist who has covered everything from HDTVs to computers to Flowbee Haircut Systems. Besides his work with CNET, Don's work has been featured in a variety of other publications including PC World and a host of Ziff-Davis publications.

    Don writes product reviews for InformationWeek and is a regular contributor to Processor Magazine. You can visit his personal site at DonReisinger.com or if you would like to email Don with questions or comments, drop him a line at CNETDigitalHome@gmail.com. Disclosure.

Add this feed to your online news reader
Google
Yahoo
MSN

Subscribe to the Digital Home podcast

Have you ever wanted a no-nonsense discussion on what is really going with all the tech topics related to your Digital Home? If so, join Don Reisinger as he brings you the same biting commentary you've come to expect from his Digital Home blog in all its audio glory.


View all Digital Home podcast episode blog entries


Don on Twitter

Follow Don at Twitter

Don's del.icio.us bookmarks:

More...



advertisement
On TechRepublic: 10 ways users mess up their computers
Visit other CNET Networks sites: