warranties

Microsoft Surface dissed in China over warranty policy

First Apple, now Microsoft. China is again raising a ruckus over warranty policies on U.S. tech products, this time targeting the Surface tablet.

China National Radio, the government's mouthpiece, argued yesterday that the Surface tablet should follow national law by offering a one-year repair policy for the entire tablet and a two-year warranty for its major parts, Bloomberg reported. China National Radio claims that Microsoft offers a one-year warranty in China both on the device and its components.

Microsoft, however, contends that Surface is covered by a two-year warranty. A spokeswoman for the company sent CNET the following … Read more

Apple's mea culpa works wonders in China

Apple CEO Tim Cook's apology to China over his company's warranty apology seems to have succeeded in reducing tension with the Chinese government.

Global Times, a state-run media outlet in China, today wrote that Apple's "apology letter has eased the situation, softening the tense relationship between Apple and the Chinese market," according to Reuters, which was first to report on the statement. The Global Times also said that Apple's apology was "worth respect."

Tim Cook yesterday issued an apology, saying his company was sorry for the lack of communication on its warranty … Read more

Apple CEO apologizes to China over warranties, offers fixes

Following weeks of scrutiny over its warranty policies in China, Apple now says it has improved services in the region.

That message came from the top, in an apology note from Apple CEO Tim Cook, posted in Chinese on Apple's Chinese site today.

In it, Cook apologized for a lack of communication on the matter, and said that the company is implementing improvements in three areas of its warranty policy and related services.

Those changes:

A new repair policy for the iPhone 4 and 4S that provides a new phone exchange or new parts replacement for a year after … Read more

Chinese regulator calls for tighter oversight of Apple

A Chinese marketplace watchdog is calling for tighter supervision of Apple's consumer-rights practices as the state-controlled media continued its assault on the iPhone maker's after-sale policies.

The State Administration for Industry and Commerce issued a notice today that urged authorities to increase supervision of Apple's warranty policies, according to a report on China National Radio's Web site.

"Local authorities should investigate and punish illegal acts according to law," the notice said, according to state media reports.

The wave of criticism against the iPhone maker began earlier this month during a TV segment on state-run network China Central Television Station … Read more

Apple's response to Chinese warranty complaint draws ire

Apple's warranty practices, and dealings with journalists, have brought the ire of one of China's largest media outlets.

Earlier today, The People's Daily -- which is owned by the Communist Party of China -- ran a story criticizing the iPhone and Mac maker for its response to issues raised about its warranty practices in the country.

Those issues came about during a TV segment on state-run network China Central Television Station earlier this month which claimed Apple repaired only broken or otherwise faulty parts within its products for customers in China, versus providing replacements in other countries. … Read more

Apple warranty case sparks EU on consumer protection

Europe's justice chief has warned that European authorities "cannot sit on the sidelines" of enforcement issues, following a case that saw little action taken against Apple's unlawful warranty practices in the region.

In 2011, Apple was fined 900,000 euros ($1.2 million) by Italian authorities for misleading advertising relating to its AppleCare Protection service. In short, EU consumer law dictates that consumers are entitled to two years of warranty. Apple, however, only provided one, with an additional premium warranty "bolt-on" for an additional year.

Apple lost its appeal to the case the following … Read more

Belgian group to sue 'deaf' Apple over warranty policy

Accusing Apple of a "misleading" and "illegal" AppleCare warranty policies, a Belgian consumer rights group will be taking the tech giant to court.

The Cupertino, Calif., company has come under fire after allegations were made that AppleCare, Apple's warranty system for products including the iPad and iPhone, does not conform to European law. As a result, Belgian consumer watchdog Test-Aankoop/Test-Achats has filed a complaint against the company (Dutch).

European consumer law states that within the European Union, two years' warranty must be provided for products free of charge. However, for customers elsewhere, AppleCare has … Read more

Are TV extended warranties worth it?

An extended warranty on a TV appears, at first, like a decent idea. After all, TVs are expensive, very high-tech, and pretty complex, right?

However, dig a little deeper and you'll find that extended warranties are almost always a waste of money.… Read more

Apple shelves AppleCare warranty product in Italy

Apple has pulled its AppleCare warranty product from store shelves in Italy following scrutiny over the company's compliance with local consumer protection laws.

Reuters reports that Apple last week removed the product from its retail stores, and stopped providing it to its own resellers in the country. Nonetheless, the product can still be purchased from Apple's online store in the country, with mention that the paid plan adds "benefits" to the two years local buyers get under the Consumer Code.

Last December, Apple was hit with a 900,000 euro (then $1.2 million) fine for … Read more