satisfaction

If you want to give Facebook a piece of your mind, here's your chance.

Faced with all the usual concerns over Facebook's constant changes and privacy issues, the social network has rolled out a new customer satisfaction survey.

Spotted by AllFacebook, the survey is linked to a message at the top of the newsfeed for some users. The message reads, "We'd like to hear from you. Please take three to four minutes to tell us about your experience using Facebook."

A Facebook spokeswoman confirmed that Facebook is indeed circulating surveys. "Facebook runs variations of … Read more

It's not news that people aren't too happy with iOS 6's maps. But what about other aspects of the operating system?

Well, a new survey shows that iPhone owners satisfaction with the iOS 6 overall seems to be decreasing compared with iOS 5.

According to TechCrunch, the mobile customer research firm On Device conducted a poll of nearly 16,000 iPhone owners in the U.S. and found that owner satisfaction had slightly dropped compared with previous surveys done on iOS 4 and 5. Although the drop is minimal, this is the first time On Device has … Read more

Compared to smartphones, people are more satisfied with their tablets -- and of all tablets, they especially love the iPad, according to a new report by ComScore.

"New TabLens data showed that tablet owners were highly satisfied with their respective devices, with the average overall satisfaction rating reaching 8.6 on a 10-point scale," the ComScore report says. "In comparison, smartphone owners rated overall satisfaction with their device an 8.1."

Surveying 6,000 U.S. tablet owners over three months, the research company found out that iPad owners have the "highest level of satisfaction,&… Read more

Facebook's reputation for customer satisfaction continues to tarnish while Google+ pops up on a customer satisfaction index for the first time and makes it to the top of the social network pyramid.

The story's an old one by now. Facebook is the Web's most popular site with hundreds of millions of users, but people still don't like it.

Now Google+, which has been dubbed by some as a ghost town, is gaining some traction with a higher customer satisfaction rating, according to the numbers released from the American Customer Satisfaction Index today. According to the new … Read more

The takeaway from the latest American Customer Satisfaction Index boils down to this: smartphone customers dig their iPhones, despise their BlackBerrys, and are "meh" about the others in between.

The ACSI results, which measured satisfaction on a 0-to-100 scale, gave Apple an 83, marking the first time any maker of cell phones finished with that high a ranking. The annual survey compiles the opinions of about 70,000 customers on myriad topics. This was the first time that Apple and RIM (along with HTC and LG) got included in the survey. The next three companies -- Nokia, LG, … Read more

Apple took home a 5-point jump in customer satisfaction, according to the E-Retail Satisfaction Index published today by customer analytics site ForeSee.

The iPhone maker's retail Web site scored 85 out of 100 in this year's index, compared with 80 last year. Only one other retailer, RueLaLa.com, managed a 5-point gain though that site grabbed an overall grade of only 75.

Despite Apple's ascent, it could only rise to second place, having achieved the same grade as QVC. On top as usual was Amazon.com, which captured a score of 89, up from 86 last year.… Read more

By any measure, the new iPad has been a smash success, with Apple selling more than 3 million units in the product's first three days of availability.

Not surprisingly, the latest survey finds widespread customer satisfaction with the iPad compared with previous models.

The new iPad, however, comes with its own set of pros and cons. Of course, we're talking about Apple so there was still a wide range of opinion about what the company's designers got right this time and where they need to return to the drawing board. (Do I hear "iPad 4" … Read more

Apple's iPhone 4S has earned high marks from owners, a new study from ChangeWave Research has found.

According to the research firm, which conducted a survey of 215 iPhone 4S owners last month, 77 percent of them are "very satisfied" with Apple's handset. Another 19 percent of owners say that they are "somewhat satisfied" with the device. Just 2 percent of respondents told ChangeWave that they are "unsatisfied" with the iPhone 4S.

The 96 percent satisfaction for the iPhone 4S trumps the level for the iPhone 4, which earned accolades from 93 … Read more

It seems Yahoos don't feel there is much to yahoo about lately.

The company's annual poll of its workers--called the Yahoo Employee Satisfaction Survey--reveals a workforce plagued by low morale and a lack of confidence in its leadership. The survey, according to an AllThingsD report, was distributed to employees the same week the board sacked CEO Carol Bartz and responses were returned the following weeks.

Confidence in senior management appeared to have dropped off in the last year. The number of employees agreeing with the statement "Yahoo is an effectively managed well-run organization" reportedly fell 11 … Read more