Malfunction, not iPad, played greater role in Galaxy returns
Confusion with Apple's iPad appears to have played less of a role in returns of Samsung's Galaxy Tab 10.1 than has previously been suggested.
Device malfunction was cited nearly three times more than a desire to exchange a Tab for an Apple iPad among the greatest reasons for returns, according to a study conducted by Samsung at Best Buy Stores in 2011.
The study was entered into evidence today in the high-stakes patent trial between Apple and Samsung. There had been suggestions that unhappy customers were returning Samsung's tablet because they originally thought they were buying … Read more