retailers

This is how you sell tech gear:

Yesterday I walked into B&H Photo in New York, which claims to be the country's largest non-chain camera store, and asked one of the many sales representatives if he was an expert on tripods. He smiled and responded: "It's a ball and three legs so you really don't need to be an expert."

I told him I needed to upgrade my tripod and he showed me how to get more life out of my old one. A few weeks ago, a B&H sales person … Read more

Following suit with other major holiday shopping days, Christmas Day also saw a jump in online traffic this year.

According to marketing firm Experian, the top 500 U.S. retail sites had 27 percent more online traffic on this year's Christmas Day compared with last year. A total of 115.5 million people in the U.S. visited sites like Target, BestBuy, Sears, and Apple's online store.

Looking at the past seven-week period, online retail traffic went up 10 percent over 2011, and each major shopping holiday had traffic increases this year, according to Experian. Thanksgiving had a … Read more

Amazon continues to reign as the most popular online store for customer satisfaction, according to a report out today from ForeSee.

Measuring the top online retailers for the holiday shopping season, ForeSee awarded Amazon a score of 88 out of 100, matching the company's top grade from last year. Amazon has scooped up the highest scores in the index for eight straight years, in large part because of the appeal and variety of its products, ForeSee said.

"At this point, Amazon has been dominant for so long and has such a history of focusing on the customer, its … Read more

When DVD rentals don't work, maybe sell... mobile phones? Rumor has it that Blockbuster is getting into the phone hawking business at its retail stores, according to Bloomberg.

What seems like a random choice might actually be a conscientious maneuver by Dish Network, which bought the struggling movie rental chain last year. Dish is primarily a provider of satellite-TV service, but over the past year it's been making moves to get into the wireless business.

Recently, Dish launched Blockbuster Mobile and started selling smartphones online. Blockbuster Mobile works with Sprint, T-Mobile, and Verizon and offers devices including Samsung'… Read more

This year's Cyber Monday was one for the record books.

Market analyst ComScore reported that spending in the U.S. on Monday reached $1.465 billion, up 17 percent from a year ago, "representing the heaviest [U.S.] online spending day in history and the second day this season (in addition to Black Friday) to surpass $1 billion in sales."

ComScore said that the top category for sales was digital content and subscriptions (up 28 percent), followed by consumer electronics (up 24 percent and "buoyed by gains in smartphone sales"), computer hardware (up 22 percent, … Read more

It seems like a lot of prep, planning, and philosophy goes into Apple's retail model. Now, a leaked internal video proves this to be true.

9to5Mac spotted the video from Washington Square Films, writing that the clip never publicly aired and was only meant for the eyes of Apple retail store employees.

"Every great journey begins with a first step and we took our first step about a decade ago," former senior vice president of Apple Retail Ron Johnson said in the video, "we started retail."

Microsoft may be opening its first European retail shops in the U.K. next year.

The folks in Redmond have been talking to property landlords in the U.K., a person familiar with the talks told the Financial Times. Microsoft reportedly expressed confidence that it will open the first outlets next year, the source said. But a final decision will be based on the performance of its U.S. stores.

This latest tidbit follows a report this past June from The Verge, saying that Microsoft would open a U.K. store next March. The company officially incorporated itself in the … Read more

Online retailers will have good reason to make merry this holiday season.

People shopping via the Internet will spend to the tune of $43.4 billion during November and December, according to a report out today from ComScore.

That figure is a 17 percent gain over last year's online holiday spending, which itself rose 15 percent over 2010's number. It's also way ahead of the retail industry's expectation of just a 4.1 percent rise in overall consumer spending this season.

"The strength leading up to and during the holiday season-to-date, in addition to a … Read more

"It's like rearranging the deck chairs on a sinking ship." So goes the oft-used simile that references the legendary 1912 sinking of the RMS Titanic. The phrase has been used to describe everything from government disfunction to professional sports disappointment. (Andy Reid, I'm looking at you.) But today, I will apply it to the business of big box, brick-and-mortar consumer technology retail. And there's no bigger ship in this shrinking sea than Best Buy, the American electronics retailer.

First, the facts: Best Buy posted disappointing third-quarter results this morning. The company recorded a loss, fed … Read more