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Zappos, LLBean most responsive retailers on Twitter -- report

If you want a customer service answer on Twitter, you'll have your best luck tweeting Zappos or LLBean. (Assuming that's where you did your shopping.)

Out of the top 25 online retailers, Zappos and LLBean proved the most responsive on Twitter, answering 100 percent of customer tweets within 24 hours, according to STELLAservice, an independent rater of online customer-service performance that posted its findings in a blog entry posted today.

The other top retailers answered an average of 44 percent of customer services questions.

For the study, mystery shoppers tweeted daily customer service questions to the Twitter accounts … Read more

Amazon, Apple, Netflix tops in customer satisfaction

Online stores scored record sales this holiday season, but it's not just low prices and a tentatively improving economy that may have brought in the buyers.

Though customer satisfaction with the top 40 online retailers dipped 1 percent this year, scoring 78 out of 100, that number still proved much higher than in prior years, according to survey results released yesterday by ForeSee Results.

Among the online businesses tracked in ForeSee's E-Retail Satisfaction Index (U.S. Holiday Edition), Amazon, Netflix, QVC.com, Avon.com, LLBean.com, Newegg.com, and Apple.com were highest in customer satisfaction, each scoring … Read more