j.d. power

Apple ranked highest in J.D. Power and Associates' tablet satisfaction survey.

The survey, which J.D. Power plans to conduct yearly, relied on tablet users who had owned their devices for less than two years. The index was a composite of -- in descending order of importance -- a device's performance; ease of operation; styling and design; features; and price.

J.D. Power's survey points to a close battle between Apple and Amazon, which enjoyed a wide lead over the rest of the pack. The industry average was 832, according to the survey. Apple scored 848 of … Read more

iPhone owners continue to be the most satisfied smartphone customers of all, at least according to new survey results from J.D. Power and Associates.

For the eighth time in a row, Apple's flagship phone took home top honors for customer satisfaction. Ranking 849 out of 1,000, the iPhone shined in all of the categories tallied by J.D. Power but scored especially well in physical design and overall ease of use.

Based on two separate studies, the results revealed consumer satisfaction with both feature phones and smartphones in performance, ease of operation, physical design, and features. Only … Read more

Twice a year, J.D. Power and Associates tests wireless network performance in six regions across the U.S. Once again, Verizon tops the charts.

Released today, J.D. Power's study found that Verizon's network exhibited the fewest dropped calls, audio issues, texting and voice mail failures, connection errors, and slow downloads compared with other major carriers. Big Red bested the competition for the 16th consecutive time in the Northwest region, but also experienced the best network performance in four of the five remaining regions.

For the 14th consecutive report, U.S. Cellular remained sovereign over the North … Read more

iPhone owners are the happiest among smartphone customers, but mobile users in general share the same major beef: battery life.

For the seventh consecutive time, Apple was tops among smartphone makers with a satisfaction score of 839 out of 1,000, according to results from J.D. Power's latest survey, which is done every six months. The company did well in all of the factors measured by the survey--performance, ease of operation, features, and physical design. But owners were most satisfied with the iPhone's features and ease of operation.

HTC took second place with a score of 798, … Read more

Phones from Apple and Samsung topped a J.D. Power satisfaction survey, which cited size, screen quality, battery life, and processing speeds as crucial. The survey also said satisfaction was high for 4G-capable phones.

Apple ranked highest in customer satisfaction among smartphone manufacturers while Samsung was No.1 among traditional mobile phone manufacturers, according to the results of two J.D. Power studies released Thursday.

Satisfaction is tied closely to the weight, size, quality of displays, processing speeds, battery life, and touch screen capabilities, according to the studies.

For example, satisfaction ratings are highest (8.1 on a 10-point scale) … Read more

Verizon Wireless is once again the most reliable carrier throughout the U.S., according to a study out yesterday from J.D. Power and Associates.

Based on a customer survey, J.D. Power's "U.S. 2011 Wireless Network Quality Performance Study--Volume 2" ranked Verizon as the top carrier in the Northeast for the 14th time in a row. Compared with other carriers, Verizon saw the least number of customers complaining of dropped calls, transmission failures, initial connection issues, and delayed text messages.

Beyond the Northeast, Verizon grabbed the lead in the Mid-Atlantic, Southeast, Southwest, and Western regions … Read more

For the past few years, T-Mobile and Verizon have traded the crown for customer care. This time, Verizon has again snatched that title, according to data from J.D. Power and Associates' semiannual survey, which was released today.

Verizon Wireless tallied a score of 770 out of a 1,000 possible points, just 4 points ahead of T-Mobile, with 766. Sprint followed with a total of 752 points, and AT&T ranked just behind, with … Read more

Despite rising prices at the pump, many consumers are still reluctant to purchase vehicles with alternative power trains because of cost and misunderstandings about the new technologies available.

That's according to the J.D. Power and Associates "2011 U.S. Green Automotive Study," whose primary findings were released today.

The J.D. Power and Associates study was conducted in February and included interviews with over 4,000 U.S. consumers planning to buy a new vehicle within one to five years. It estimates that alternative vehicles will make up less than 10 percent of the market by … Read more

Verizon Wireless has the best wireless service in terms of phone call quality in many parts of the U.S., according to a J.D. Power and Associates survey released today.

The semiannual study measures wireless call quality based on seven factors: dropped calls; static/interference; failed call connection on the first try; voice distortion; echoes; no immediate voicemail notification; and no immediate text message notification. About 26,000 wireless subscribers were surveyed between July and December 2010.

For the 13th consecutive reporting period, Verizon Wireless ranks highest in the Northeast region. Verizon Wireless also ranks highest in the Southeast, … Read more