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Amazon tops list for customer service

Amazon scored tops in customer service out of 143 different companies, according to the Temkin Group.

Based on a survey of 6,000 different consumers in January, the 2011 Temkin Experience Ratings rated companies across a variety of industries based on recent dealings with customers. The survey looked at interactions online, in person, and over the phone, and asked consumers how their needs were met, how easy it was to do what they needed to do, and how they felt about the overall experience.

Retail chains did well in the survey, with Amazon followed by Costco, Lowe's, and Sam'… Read more

Buzz Out Loud 1435: Oh Symbian.. We hardly got to Nokia

Apple's WWDC announcement could signal the iPhone 5 is coming later this fall. Facebook's movie model is working, mobile phone payments will be the new black, and Symbian phones will be discontinued in 2010...*tear*. Plus, thanks to the Oxford English Dictionary "muffin top" will live forever.

Yahoo signs content deal with GroupM ad agency

Yahoo's bid to expand the amount of original content it produces is about to get some help from an advertising agency.

CNBC reported Wednesday that Yahoo has signed an agreement with WPP's GroupM digital entertainment studio to co-produce original content that will likely highlight WPP's advertising clients in a significant way. Yahoo confirmed the deal has been signed, and it hopes to have the new shows ready to go by the end of this year or the beginning of 2010.

One of Yahoo's main priorities this year is building out its Media group, which is slated … Read more