CES 2013

foresee

Search satisfaction high as Google rules the group

Americans are apparently quite happy with their Internet search options.

That's the conclusion reached by a survey of U.S. consumers conducted earlier this year by the American Customer Satisfaction Index and scheduled to be released Tuesday. The Internet portals and search engines category--made up of Google, Yahoo, and Microsoft--scored an 83 on the index, far ahead of the score of 75 amassed by the PC industry.

Google leads the industry in both market share and customer satisfaction, posting a score of 86. That's one of the highest satisfaction scores recorded by any one company, said Larry Freed, … Read more

The holiday e-retail satisfaction rankings are in

With the nation on edge, you might assume that every Internet retailer worth their salt would have extended red carpet treatment to shoppers during the traditional end-of-year shopping rush.

Wrong assumption.

In fact, more than one-third of the 40 online merchants surveyed in a report on retail satisfaction finished with lower scores than they did during the same period a year ago.

Still, the annual report from Foresee Results found that scores for most of the 40 online retailers it tracks remained the same while one-fourth registered improvements from 2007.

"Holding flat was a pleasant surprise," said Larry … Read more