fixya

Cloud storage services have their benefits and flaws

Tons of options exist for which cloud storage service to choose from. You've got Google Drive, Box, SugarSync, DropBox, Apple's iCloud, and more. A new report by tech support site FixYa, which sourced data from its 25 million users, studies which service best fits different customers' needs.

For starters, DropBox and Box users have security concerns as well as complaints of lagging response time, according to FixYa. This isn't a huge surprise considering DropBox was hacked in July and hundreds of users were sent spam e-mails about online casinos and gambling sites. However, users also say they … Read more

Best Buy buys into tech support 2.0

Those who prefer getting help from peers over negotiating the sometimes headache-inducing labyrinth of traditional tech support will have an additional online outlet come Tuesday. FixYa, a user-generated Web site for product care support, is set to announce a co-branded effort that brings Best Buy customers and the Geek Squad together to swap real-world solutions to common technical problems. Think social networking meets tech support.

Customers wanting to perform their own fixes (or trying to dig others out of trouble) can go to the Best Buy Web site and access http://geeksquad.fixya.com from the "Customer Service" … Read more