e-commerce

E-commerce site eBay looks to be moving into high gear.

CEO John Donahoe announced today that by 2015, he expects the company to be handling $300 billion in transactions per year, according to The Wall Street Journal, nearly twice what it did in 2012. That means, for 2015, between $21.5 billion and $23.5 billion in revenue from both eBay and its payments processing unit PayPal. In 2012, the company earned $14 billion in revenue.

According to the Journal, the company also plans to double the number of active users on its site over the next two years -- … Read more

Google is going to start dabbling in same-day deliveries, and wants you online shoppers to help out.

Well, if you're doing your online shopping in the San Francisco Bay Area, that is. The company is calling its Google Shopping Express service, unveiled today, a "new experiment" that's in an "incredibly early days" phase, and the company is starting small to try to work out the kinks and avoid headlong overcommitment. (Consider the similar approach it's taking with Google Fiber in the Kansas City area.)

Google has enlisted a number of national and local … Read more

Google's rumored Amazon Prime competitor, Google Shopping Express, has at least a couple of major retail partners, according to a report published yesterday.

In an e-mail reportedly sent to employees, Google said that its Shopping Express platform works at several retailers, including Target and Babies R Us, according to TechCrunch, which obtained a copy of the message. Google employees who are currently testing out the service and have opted to become members are allowed free shipping. Those who are simply testing it out but won't become members pay $4.99 per delivery, according to the e-mail.

TechCrunch last … Read more

Buying men's suits online sounds risky, but a few fit geeks think they can get the right fit better than anyone else.

Two cousins with Las Vegas fashion industry ties, Mo Melwani and Vishaal Melwani, have teamed up with former space geek Raj Sareen to launch Sareen's new tech fit algorithm. Their site sells men's business wear and are aiming for the customers who don't like to shop, so a better fit means less returns and more repeat business. The technology, powered by Sareen's startup Styku, helps consumers find their correct clothing size online with … Read more

U.S. consumers who shop online continue to enjoy the experience more than going to brick-and-mortar stores, according to customer satisfaction rankings released today, and Amazon continues to lead the industry.

A report produced by the American Customer Satisfaction Index (ACSI) and analytics firm ForeSee gave the general e-commerce industry a ranking of 82 out of 100 in 2012 -- a 1.2 percent increase from the year before. Brick-and-mortar stores, however, ranked 76.6.

Not surprisingly, the companies that have seen the most growth are small online retailers and brick-and-mortar retailers that also have a Web presence. This category … Read more

When I heard about Amazon Coins, the company's virtual currency for making Kindle Fire app and in-app purchases starting in May, I immediately grew worried.

Amazon's customer focus, something I find sorely absent at money-extraction engines such as airlines and banks, has kept me loyal for years. I'm concerned, though, that the Amazon Coins program is a step in the wrong direction for Amazon customers.

In short, I don't like the inflexibility, costs, changeable rules, and risks that can be attached to virtual currency. I dislike it when there's a special form of money that … Read more

Google has signed a deal to acquire e-commerce-solutions company Channel Intelligence for $125 million in cash.

Channel's parent company, ICG, announced the deal today.

Channel's technologies are designed to boost the sale of products online. The company offers a Facebook platform, product search engines, and other services created for companies looking to improve product sales. Channel, based near Orlando, Fla., claims that it "drives $2 billion in sales annually in referred sales online in computing products, home improvement products, appliances, consumer electronics, toys and a variety of other consumer packaged goods."

Google is obviously no stranger … Read more

For the first time ever, worldwide e-commerce sales exceeded $1 trillion, according to new data from research firm eMarketer.

The first $1 trillion mark was reached in 2012, with sales up 21.1 percent from the previous year, according to eMarketer. The company said that it expects e-commerce sales to grow this year by 18.3 percent to end 2013 at $1.3 trillion in worldwide sales.

In addition, the company expects North America to lose its position as the leading e-commerce market to the Asia-Pacific region. Last year, Asia-Pacific's share of total e-commerce spending was 30.5 percent, … Read more

It's a challenge for anybody selling a wide range of anything online: how do you get the right products in front of the right customers?

Shutterstock, which sells stock-art photos and videos to customers such as ad agencies and PowerPoint presenters, has the matchmaking problem in spades. With 550,000 active customers and more than 23.7 million images, pairing the right buyer with the right photo isn't easy.

Which is why the New York-based company, which went public last October, is retooling how it presents its products to better compete with iStockphoto and other rivals.

Shutterstock has … Read more