After publishing a mostly positive review of the Samsung PNC7000 series on July 14, 2010, I received a couple of e-mails from readers wondering why I didn't notice its overt dejudder processing.
The processing, which apparently cannot be defeated without engaging Game mode on the PNC7000, creates a smoothing effect that typically make film look more like video. It's sometimes called the "Soap Opera Effect" at places like enthusiast Web site avsforum.
I replied to the readers that I didn't see any dejudder on the sample I reviewed, but I promised to ask Samsung for an explanation.
The explanation came a couple of days later, when Samsung's representative said the company had sent me a review sample that contained firmware that was not yet available to the public.
The reply e-mail read:
"A firmware update is being released on Friday, 7/23 (v1026) and will solve your reader's dejudder issue, updates your review unit already contains." When I asked why, the reply was: "Your TV had the firmware update because it was already supposed to be out before Friday and we didn't want you to have to re-review the unit."