customer satisfaction

If you want to give Facebook a piece of your mind, here's your chance.

Faced with all the usual concerns over Facebook's constant changes and privacy issues, the social network has rolled out a new customer satisfaction survey.

Spotted by AllFacebook, the survey is linked to a message at the top of the newsfeed for some users. The message reads, "We'd like to hear from you. Please take three to four minutes to tell us about your experience using Facebook."

A Facebook spokeswoman confirmed that Facebook is indeed circulating surveys. "Facebook runs variations of … Read more

Facebook's reputation for customer satisfaction continues to tarnish while Google+ pops up on a customer satisfaction index for the first time and makes it to the top of the social network pyramid.

The story's an old one by now. Facebook is the Web's most popular site with hundreds of millions of users, but people still don't like it.

Now Google+, which has been dubbed by some as a ghost town, is gaining some traction with a higher customer satisfaction rating, according to the numbers released from the American Customer Satisfaction Index today. According to the new … Read more

The takeaway from the latest American Customer Satisfaction Index boils down to this: smartphone customers dig their iPhones, despise their BlackBerrys, and are "meh" about the others in between.

The ACSI results, which measured satisfaction on a 0-to-100 scale, gave Apple an 83, marking the first time any maker of cell phones finished with that high a ranking. The annual survey compiles the opinions of about 70,000 customers on myriad topics. This was the first time that Apple and RIM (along with HTC and LG) got included in the survey. The next three companies -- Nokia, LG, … Read more

Apple took home a 5-point jump in customer satisfaction, according to the E-Retail Satisfaction Index published today by customer analytics site ForeSee.

The iPhone maker's retail Web site scored 85 out of 100 in this year's index, compared with 80 last year. Only one other retailer, RueLaLa.com, managed a 5-point gain though that site grabbed an overall grade of only 75.

Despite Apple's ascent, it could only rise to second place, having achieved the same grade as QVC. On top as usual was Amazon.com, which captured a score of 89, up from 86 last year.… Read more

By any measure, the new iPad has been a smash success, with Apple selling more than 3 million units in the product's first three days of availability.

Not surprisingly, the latest survey finds widespread customer satisfaction with the iPad compared with previous models.

The new iPad, however, comes with its own set of pros and cons. Of course, we're talking about Apple so there was still a wide range of opinion about what the company's designers got right this time and where they need to return to the drawing board. (Do I hear "iPad 4" … Read more

For the eighth year in a row, Apple's Macs have satisfied more customers than any other vendor's PCs.

The American Customer Satisfaction Index (ACSI), which analyzes consumer feelings toward consumer electronics and appliances, among many other products, said today that Apple's Macs received a score of 87 on the index's 100-point scale measuring customer satisfaction regarding computers. The company's satisfaction score is up 1 percentage point compared to last year's tally, and up 18 percentage points from its low in 1998. What's more, Apple's 87 is the highest mark the company has … Read more

Phones from Apple and Samsung topped a J.D. Power satisfaction survey, which cited size, screen quality, battery life, and processing speeds as crucial. The survey also said satisfaction was high for 4G-capable phones.

Apple ranked highest in customer satisfaction among smartphone manufacturers while Samsung was No.1 among traditional mobile phone manufacturers, according to the results of two J.D. Power studies released Thursday.

Satisfaction is tied closely to the weight, size, quality of displays, processing speeds, battery life, and touch screen capabilities, according to the studies.

For example, satisfaction ratings are highest (8.1 on a 10-point scale) … Read more

Users of T-Mobile are the most satisfied customers among the top four wireless carriers in the U.S., according to new data out today from J.D. Power and Associates.

Grabbing a score of 758 out of 1,000 for customer satisfaction, T-Mobile managed to outshine Verizon Wireless, which scored 743. That left Sprint-Nextel in third place with 731 and AT&T in last with 729. T-Mobile took top honors from J.D. Power for the second time in a row, with its live customer support reps earning praise. Verizon Wireless also received kudos for the performance of its … Read more

Apple outscored both Dell and Hewlett-Packard in overall satisfaction with tech support by phone, though its problem-resolution rates took a bit of a hit in a study released today by consumer feedback firm Vocal Laboratories.

Based on interviews with customers from July 2009 to December 2010, Apple's lead in phone support over Dell and HP dipped a bit in the second half of last year compared with the first half, according to the study from Vocal Laboratories (Vocalabs).

But Apple customers seeking tech support still proved the happiest, with 66 percent saying they were "very satisfied" with … Read more