LAS VEGAS -- T-Mobile lost its focus on customers while its $39 billion deal to be acquired by AT&T was being reviewed by regulators, said T-Mobile Chief Operating Officer Jim Alling.
On Tuesday, Alling addressed executives at the Competitive Carrier Association conference here. He explained how T-Mobile's long history of providing great customer service to its subscribers was interrupted by the merger and employees lost their focus.
"We lost something after the AT&T merger was announced," he said. "We fell out of balance. And now we have to regain the trust of … Read more