How Best Buy can learn from B&H Photo
This is how you sell tech gear:
Yesterday I walked into B&H Photo in New York, which claims to be the country's largest non-chain camera store, and asked one of the many sales representatives if he was an expert on tripods. He smiled and responded: "It's a ball and three legs so you really don't need to be an expert."
I told him I needed to upgrade my tripod and he showed me how to get more life out of my old one. A few weeks ago, a B&H sales person … Read more
