ask maggie

For most consumers in the U.S., price is not a factor when buying a new smartphone, since most devices with a two-year commitment cost roughly the same. But when you are in the market for an unlocked smartphone, the dynamic drastically changes.

High-end devices, such as the Samsung Galaxy S4 or the HTC One, are still attractive to just about any consumer. The features are top-of-the-line, and the devices are sleek. But what many consumers don't realize is that a cutting-edge smartphone does not actually cost $200 or $250. In fact, if consumers were to pay the full … Read more

The lines may not be as long as they typically are for the launch of a new iPhone, but T-Mobile customers and those looking to jump ship to the maverick wireless carrier are excited that the iPhone is finally coming to T-Mobile.

The company began selling the iPhone 5 in retail stores and online today. The carrier is selling the device at a discount compared to Apple and its other carrier rivals. The full price of the device from T-Mobile is $580, compared to the full price of $650 from Apple and other carriers. T-Mobile is also letting people finance … Read more

Facebook wants to take control of your smartphone. Is that a good thing or a bad thing? And what the heck is Facebook Home anyway?

Facebook, which has been rumored for more than a year to be building a new so-called "Facebook phone," made a big announcement yesterday at its headquarters in California. The company took the wraps off Facebook Home, a set of apps that can be installed on your smartphone and integrate your whole experience with Facebook. Following the big announcement, I started getting questions from readers, friends, and other reporters about what this new software … Read more

T-Mobile shook up the wireless industry this week with the introduction of its new no-contract service plans. But is the service really a good value for consumers compared to what the other big guys are offering?

In this edition of Ask Maggie, I answer that very question. A reader wants to know if he should ditch Verizon's wireless service for T-Mobile. While some people seem to balk at the notion that wireless consumers will have to "pay"for their smartphones under these new T-Mobile plans, I do the math to explain why even buying a device at … Read more

A free iPhone sure sounds like a sweet deal. But when that iPhone is already three years old, is it really such an awesome deal?

That's the question I answer in this edition of Ask Maggie. A reader writes to me about an awesome offer from Verizon Wireless. She can get a new iPhone for nothing. All she has to do is sign up for another two-year contract. The problem is that iPhone is the iPhone 4 and that model is nearly three years old.

Also in this Ask Maggie, I help a reader figure out the best option … Read more

The new Samsung Galaxy S4 has launched, but savvy wireless customers looking for a bargain may still want to consider last year's Galaxy S3.

In this edition of Ask Maggie, I help a reader decide if the newly upgraded flagship Samsung smartphone is worth the hype. There's no question the device is a marked improvement over its predecessor the Samsung Galaxy S3. But the upgraded specs and added bells and whistles might not mean as much to the average consumer, who will likely be just as happy with last year's model, which costs less money.

I also … Read more

Cost-conscious wireless consumers have figured out that you don't need to pay a hefty monthly data fee to a wireless carrier to still enjoy many of the apps and functionality found on smartphones.

Of course, there are limitations to going without a carrier data plan. For example, you can only access the Internet when you are in a Wi-Fi hotspot, which means you won't get coverage everywhere. And you will likely have to pay full price for an unlocked device. (You could always buy a cheaper one used or use someone friend's or family member's old … Read more

I've got news for you, Ask Maggie readers. The cell phone toting public in the U.S. has been hoodwinked into continuing to pay high service fees on devices even after we have paid for the devices in full.

Wireless operators tell us their expensive early termination fees are to recoup the subsidy paid for our phones if we leave the service before our contracts expire. That may be so. But why doesn't the price of our monthly services get reduced once that subsidy is paid? This is the question I answer in this edition of Ask Maggie. … Read more

Waiting is never easy. And in the fast-paced smartphone market, it feels like you can wait forever before buying a new phone, because there's always a better one around the corner.

For the smartphone consumer, it's a delicate balance in deciding when to pull the trigger on the next smartphone purchase. While the upgrade cycle of devices seems nearly constant, I've noticed that the spring and summer have become the sweet spot for the introduction of most of the year's hottest devices.

In this Ask Maggie, a reader is already content to wait for the Samsung … Read more