The reputation of software security vendors like McAfee hinges on their ability to keep customers out of harm's way. It therefore doesn't sit well when the protector becomes responsible for a major systems meltdown.
Last Wednesday morning, McAfee pushed what would turn out to be a buggy update to its antivirus software. The problem was a whopper, one that caused widespread crashes for home and business users running Windows XP with Service Pack 3. Not good.