Open-source software had a very good 2009, and all indications are 2010 is on track to be even better.
Enterprises turned to open source to shave money in the economic downturn and are staying with it now to drive greater innovation and productivity.
This brings great hope to open-source vendors, anxious to cash in on open source's rising popularity, but it also introduces some specific challenges as they scale their organizations to meet demand.
Specifically, since support is the lifeblood of any open-source business, how can companies expand their support capabilities while simultaneously scaling profitability? The two don't … Read more