IT pros happy with enterprise software support
Tech support often gets a bad rap, but information technology pros seem happy with the support they get from enterprise software vendors, according to the results of an IDC survey released Wednesday.
The report, "IDC Customer Satisfaction Study: Top Performers in Enterprise Software Support Services," revealed that IT professionals are quite satisfied with the overall support and individual support options provided by five of the top enterprise software companies.
The survey asked more than 1,000 IT pros to rate how happy they were with the software support provided by different vendors. Looking at the top five vendors, … Read more