The carriers are increasingly taking their cues from Apple's stores as they look to evolve more into a resource for consumers instead of simply a place to buy cell phones.
Last week, AT&T opened up a model store near Chicago with a Genius Bar-like services center. Over the past few months, Verizon Wireless has been rolling out workshops--similar to the classes offered at Apple stores--to help with different smartphones, tablets, and services across its nationwide chain of stores. T-Mobile similarly has been holding "smart clinics" in its stores.
The move towards improved customer care and … Read more