india

This is shaping up to be quite a winter of discontent. Mass layoffs at home and mass demonstrations abroad have combined to foster a seething desperation around the world that would have warmed the cockles of Dickens' Madame Defarge.

But shouting "off with their heads" only gets you so far. Whether we like it or not, the deterioration of the global economy has forced companies everywhere to take hard looks at how well they generate value. Especially in the Internet age, where your competitor may only be a mouse click away.

We Americans were first to figure this … Read more

Updated at 9 p.m. PDT with more details from a Symantec representative.

Symantec is investigating allegations that a call center in India leaked credit card numbers of its customers to someone who then sold them to BBC News reporters posing as criminals.

The security company has informed U.K. privacy authorities and attorneys general and officials in eight U.S. states and Puerto Rico of the allegations that three U.K. customers had credit card information leaked and that about 200 U.S. customers may have been affected because of interactions with the call center, Symantec spokesman Cris Paden … Read more

Forget Chennai and Mumbai. The outsourcing hubs of tomorrow will be in Guadalajara and Gdansk.

An eclectic mix of 31 cities worldwide will challenge today's best-known outsourcing centers in China and India, according to a new report from professional services giant KPMG.

Faced with overburdened telecommunications infrastructure and overstretched labor markets in traditional offshore locations, these cities are among the alternatives that should be considered by companies, the report says.

The report found that the new cities in the Asia-Pacific region offer lower costs, younger populations, and government incentives such as easy work permits, while those in Europe, Middle … Read more

There has been much vaunting on the Interweb these past couple of days concerning India's "$20 laptop." Or is it $10, or $30? In fact, the number of putative prices for the "Sakshat" device (which apparently means "before your eyes") comfortably exceeds the number of hard facts that have emerged.

For a start, it doesn't appear to be a laptop at all, if the picture relayed by Gizmodo Wednesday is anything to go by. Instead, it seems to be a small (10 inches by 5 inches) "storage device" with a … Read more

India's traditional outsourcing centers appear to be falling out of favor.

According to Pierre Audoin Consultants, outsourcing companies are increasingly looking outside Bangalore and Mumbai when choosing bases in which to set up shop.

PAC found that while India remains popular with the top 50 outsourcing companies--11 of the 49 new offshoring delivery centers set up in 2008 were based in the country--vendors are progressively creating more bases in cities such as Chennai, Noida, Hyderabad, and Pune.

According to Nick Mayes, a senior consultant at PAC, conditions for outsourcers in Bangalore and Mumbai are no longer as favorable as … Read more

Satyam Computer Services announced Wednesday its founder and chairman, B. Ramalinga Raju, has resigned, following an admission that he inflated its financial performance.

Satyam, one of India's six largest IT outsourcing companies, counts such Fortune 500 companies as Sony among its customers.

The company said it received a letter from its chairman on Wednesday, outlining some of the accounting irregularities and his resignation.

While Satyam did not include a copy of the letter in its announcement, a report in The Wall Street Journal contains a copy of the letter.

Raju noted in his letter that Satyam's balance sheet … Read more

More than half a million of India's small businesses that have never owned PCs before will acquire their first computers this year, according to a new study released Monday.

According to Access Markets International Partners (AMI-Partners), nearly 22 percent of small businesses, or companies with up to 99 employees, in India have plans to invest in computers for the first time over the next 12 months.

While buying their first PCs, these small businesses will also boost spending in other IT sectors in India, such as software, services, and security, the research house said.

Dipendra Mitra, an analyst at … Read more

New contenders are emerging to challenge the BRIC countries' dominance of the offshoring market.

While India was the "undisputed leader," followed by China and other BRIC countries Russia and Brazil, research firm Gartner's list this year of the top 30 offshoring destinations showed Mexico, Poland, and Vietnam pushing their way up to take them on.

Ian Marriott, research vice president at Gartner, said these countries would be seeking to take advantage of the credit crisis to capitalize on organizations' drive to save costs.

The four countries that dropped out from last year's Top 30 were Northern … Read more

More than a year ago, Pasadena Now's editor and publisher, James Macpherson, caused a minor media stir after hiring a couple of reporters in India to write up the Webcast meetings of the local city council for his online newspaper

In the year-plus since his decision, many of Macpherson's peers have had an increasingly hard time of it. (In a speech delivered earlier this month, Rupert Murdoch warned of even worse times ahead -- in no small part because of the emergence of the Internet and the haphazard way in which publishers have responded to the shift in … Read more