It's happened again. For the second year running, AT&T has been crowned king of poor customer satisfaction in Consumer Reports' annual survey.
The findings are based on responses from 66,000 subscribers. AT&T has a healthy customer base of more than 100 million customers, so there are plenty of people who want to weigh in with an opinion of the carrier.… Read more
Whether or not the masses actually jailbreak their iPhones, it seems as though users are willing to support the work that the jailbreak community is doing, feeding the Chronic-Dev Team with more than 10 million crash reports in a single week after the release of the Chronic-Dev Crash Reporter application.
The app was created for Mac and Windows and, once installed, allows the Chronic-Dev Team to access the crash reports from your iOS devices before they are sent to Apple. Once accessed, they are sent instead to a server run by the Chronic-Dev Team and analyzed.
That data is then … Read more
After a multiyear drought that has left many DirecTV customers peeved, TiVo-based devices might be coming back to the satellite provider's service later this week.
According to DirecTV forum poster, "Val_Installs," DirecTV will be launching a TiVo HD DVR on Thursday. For now, the person says, TiVo's set-top box will be available in just 10 major markets, including New York, San Francisco, and Philadelphia. There is no word on when the national rollout might occur, but the user said that it's currently "being evaluated" by the company.
Although a simple forum posting isn'… Read more
AT&T may be huge and generating boatloads of cash every quarter, but when it comes to service, the carrier has a lot of work to do.
For the second year in a row, AT&T was ranked last in Consumer Reports' annual customer satisfaction survey. The company was hit especially hard by complaints over poor voice service and phone-based customer care. Even worse for AT&T, the company's 2011 rating is slightly lower than last year's.
Consumer Reports' survey examines voice, data, and text-messaging service, as well as customer care. The specific ratings are … Read more
Despite the overwhelming success of Apple's "walled garden" approach to the iPhone, iPad, and iPod Touch, many users still wish to part ways with the benefits of control in favor of the unbridled technology (good and bad) available when jailbreaking iOS. If you are one of those users, you can actually become an integral part of the jailbreaking community.
Jailbreaking your iOS device largely depends on finding exploits in the iOS code that hackers can use to take control of the operating system and install applications and functions not approved by Apple. Those exploits can be found … Read more
The Internet is full of useful information. It's also full of lots of distractions that can prevent you from being productive at work or at home. If you're curious what sites you spend the most time on, or are concerned with how much time you spend not working on the job, follow these five steps to monitor your browsing habits.
Begin by downloading and installing Gold Limiter. When installing, you will be given the option to add the Internet monitor and filter, or just the Internet monitor. Chances are, you're only interested in the monitor, so select … Read more
Although the iPhone 4 has proven to be a Consumer Reports outcast, the device's successor, the iPhone 4S, has been recommended by the organization.
"The Apple iPhone 4S is among the recommended models in our newly updated Ratings of smart phones," Consumer Reports announced today. "Apple's newest smartphone performed very well in our tests, and while it closely resembles the iPhone 4 in appearance, it doesn't suffer the reception problem we found in its predecessor in special tests in our labs."
Consumer Reports stirred up a controversy last year when it announced that … Read more
China asserts it was not behind a series of hacks against U.S. environment-monitoring satellites a few years ago.
Speaking at a news briefing today, China Foreign Ministry spokesman Hong Lei said claims that China was behind the hacks, which occurred in 2007 and 2008, are "untrue." The spokesman added, according to Reuters, which attended the briefing, that China is "also a victim of hacking attacks and will oppose any form of cybercrime, including hacking."
Last week, the U.S.-China Economic and Security Review Commission wrote in a draft of its annual report that two … Read more
What you do with your mobile Web browser may depend heavily on which mobile operating system you're on, if the results of a new study by Opera can be extrapolated to other browsers. In its State of the Mobile Web monthly report for September 2011, released first to CNET today, Opera revealed that Opera Mini users were more likely to use it for search on Android, for travel and tourism on iOS, for sports and technology on BlackBerry, for news on Windows Phones, and for social networking on feature phones.
Opera and its subsidiary AdMarvel unveiled not only a … Read more
Apple has released its 10-K annual filing, a full rundown of its fiscal year which wrapped up last month.
While there aren't too many surprises given what's found in the company's quarterly reports, it provides a good rundown of some of the company's key metrics over the course of the past 12 months, some of which have been summarized below.
See also: Apple's fiscal 2011 by the numbers
Apple's building space, which it has owned or leased, jumped from 10.6 million square feet, to 13.2 million square feet this year. In its … Read more
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