Last week, the folks at Fusion Garage sent me a JooJoo. The device, formerly known in tech circles as the Crunchpad, is a touch-screen tablet with an HD-capable, 12.1-inch screen and a home-brewed Web browser compatible with Adobe Flash. An ambitious product from a start-up company, the JooJoo is the David to Apple's iPad Goliath.
Unfortunately, after only a few days out of the box, my JooJoo died. A trouble-shooting call with Fusion Garage CEO Chandra Rathakrishnan Wednesday confirmed that my JooJoo was beyond a phone-assisted fix and a replacement would be shipped out. Given a choice between an immediate replacement or a two-week wait for a unit running updated software, I opted for the latter.
Selfishly, as a reviewer, I take no pleasure in reviewing products twice. If a device isn't ready for prime time, I'm not going to revise my entire review every time a firmware update comes out.
For the JooJoo's sake, let's hope the upcoming software update is truly substantial. In the 24 hours I had with the JooJoo before it went belly-up, the experience left plenty to be desired. Let's just say that Engadget's assessment had me nodding sympathetically. Managing and closing Web pages is a glitchy experience, the unique two-finger scrolling often had me selecting page links accidentally, and the product's flagship feature--Flash support--offered spotty performance.
Fortunately, it seems reasonable to expect that these issues can be ironed out with a software update.… Read more