carriers

New Ting cell phone service turns contracts on their head

How about this for a crazy idea: a cell phone plan that charges you separately for each voice minute, message, and megabyte.

Meet Ting, launched yesterday by Tucows. The new cell phone service for U.S. customers turns the conventional contract on its head by offering plans for various allotments of talk, text, and data.

At the end of the month, Ting credits whatever you don't use, and charges for any extras beyond the plan (but at a higher rate) with no additional penalty fee.

Talk, text, and data bundles range from "XS," where you pay nothing … Read more

J.D. Power: Verizon has the best customer service

It looks like the beginning of 2012 is going to be a piece of a cake for the Verizon Wireless PR team. Unless, you know, something crazy stupid happens.

Last month, RootMetrics dubbed Verizon the top carrier in matters of data coverage. Now today, international marketing research firm and perpetual award giver J.D. Power and Associates named Verizon as the best carrier for customer service.

If this doesn't sound so surprising, that's because Verizon already took home the same title back in July of last year, during the study's first round of surveys. The carrier also … Read more

RootMetrics crowns Verizon as top carrier for 2011

Proving which phone carrier is the best can be a difficult endeavor to take up, and sometimes you need a bit more than anecdotal evidence.

Commercials featuring big floating blue and red maps help a little, but that story about how you couldn't eat at that one restaurant in Nowheresville, Calif., because you couldn't load up your Groupon on your smartphone helps even less so.

Fortunately, the guys over at RootMetrics released a year in review report to sum up how well different carriers performed in 2011.

If the name RootMetrics looks familiar to you, it might be because you've seen its interactive coverage map included in every one of our cell phone reviews.

"We're really all about consumer advocacy," said Bill Moore, CEO and president of RootMetrics. "We do exactly what consumers do," in terms of testing the performance of major carriers.

Instead of making calls in a lab setting with lab equipment, Moore told CNET, RootMetrics traveled to more than 50 cities and used off-the-shelf phones to download files, make calls, and send texts.

Tests were held indoors, outdoors, and while driving in a car (in total, more than 103,000 miles were driven during the course of this year's testing). For every carrier, the higher-end, best available phones were chosen for testing to "show the network in the best light," Moore said.

Carriers were rated on four categories per city: data, calls, texts, and overall performance. To see who came out on top (and who was subpar), read on.… Read more

T-Mobile to small-biz owners: Let's get Square

T-Mobile is getting into the mobile payments business with the help of Square.

The carrier announced today that its small-business customers will be able to get the Square credit card reader at select T-Mobile stores. When the reader is connected to a supported smartphone, the device allows business owners to swipe customer cards and have the money from the transactions automatically deposited into their bank accounts the next business day.

T-Mobile has become the first carrier to offer the increasingly popular mobile payment reader, but unfortunately for the carrier's customers, Square's technology will only be available in a handful of storesRead more

Carrier IQ: How big a threat is it?

The maker of the software that monitors smartphone performance is facing increasing scrutiny, following a security researcher's report on Carrier IQ.

Carrier IQ privacy flap may spur new federal law The embattled software maker is already the subject of lawsuits and probes by two federal agencies, but one member of Congress thinks another federal law is necessary. (Posted in Privacy Inc. by Declan McCullagh) Jan 30, 2012 12:11 PM PT

Sprint updates phones to eliminate Carrier IQ Sprint said in December that it would work to get rid of the controversial Carrier IQ software on devices on its … Read more

Carrier IQ privacy flap may spur new federal law

Last fall's privacy flap over Carrier IQ, which makes diagnostic software embedded into millions of mobile phones, may spur federal legislation.

A draft House of Representatives bill (PDF) would give the Federal Trade Commission the power to regulate "monitoring software" that's capable of transmitting location data or other information about who's using the phone.

The FTC would have a year to require the disclosure of "the fact that the monitoring software is installed on the mobile telephone"--and, in addition, anyone installing the software would have to obtain the "express consent" … Read more

China carrier deal could mean 40M extra iPhones in 2013

Apple's expansion to two additional carriers in China could bring in an extra 40 million iPhone buyers next year, according to a new analyst note.

Morgan Stanley analyst Katy Huberty sent a note to investors yesterday (picked up by Apple Insider), suggesting that Apple this year will expand its mobile presence in China by making deals with China Telecom and China Mobile--the latter being the world's largest wireless carrier with about 650 million subscribers.

Huberty suggests Apple's next iPhone will be offered on both of those new networks, and with an estimated 20 percent of customers in … Read more

Sprint updates phones to eliminate Carrier IQ

Sprint is making good on its promise to eliminate the controversial Carrier IQ software from devices on its network.

On Monday Android Central reported that the HTC EVO 3D, which runs on Sprint's network, will get a new firmware update that will wipe the Carrier IQ software from the device. HTC confirmed on Tuesday its move in a statement to The Verge. The company said that the maintenance software update would "remove Carrier IQ and provide security enhancements and bug fixes beginning in January."

CNET and others reported in December that Sprint said it would disable the software in devices running on its network. … Read more

Free's low-cost plans shake up French mobile business

PARIS--Free, a French company that already shook up the Internet service provider business here, just shook up the mobile phone service business, too.

Last week, Chief Executive Xavier Niel took to Twitter to announce a service plan that gets subscribers unlimited calls, unlimited text and picture messages, and data transfer of up to 3GB per month, after which download rates are throttled.

One big departure is the price: 20 euros per month, or $25.45. An even bigger departure: there's no long-term contract. And free international calls (though only to some countries, and not with cheap international roaming) … Read more

Sprint disabling Carrier IQ on phones

Sprint, which for weeks has defended its use of Carrier IQ software on mobile phones, is now disabling the software, a Sprint spokeswoman confirmed today.

"We have weighed customer concerns and we have disabled use of the tool so that diagnostic information and data is no longer being collected," spokeswoman Stephanie Vinge-Walsh said in a statement.

"We are further evaluating options regarding this diagnostic software as well as Sprint's diagnostic needs," the statement said. "At Sprint, we work hard to earn the trust of our customers and believe this course of action is in … Read more