The battle between telematics services is starting to heat up with Ford treading into GM's territory by adding live operator assistance to Sync.
Ford's cloud-based Sync Services is an automated system that lets drivers use voice commands to look up businesses, directions, traffic updates, and other information, such as sports scores, stock quotes, and horoscopes. Sync Services can send turn-by-turn directions to vehicles.
However, even with 14 million business listings, Sync Services isn't perfect. Looking up nearby businesses or entering directions is a hit-or-miss experience, and around the third or fourth time you scream "Starbucks" … Read more