service

How EA plans to make customers happy. Really

An avid player of Electronic Arts' "The Simpsons: Tapped Out" mobile game, David Lamb was disheartened when he logged into his account in October and found that all of the data from his game was gone.

The iOS game, which is essentially "Farmville" with Springfield buildings and Simpsons characters, rewards players who spend huge amounts of time completing tasks and collecting money in an effort to re-create their favorite animated city. Lamb, a 45-year-old video editor from La Canada, Calif., had accumulated $80,000 in game cash and 70 donuts (the game's premium currency) after … Read more

Instagram rolls back terms of service after ownership dustup

Instagram has backpedaled on changes to its terms of service that appeared to let the maker of the photo-sharing app sell users' images, with founder and CEO Kevin Systrom announcing today that the terms will revert to the version in place since the service launched in 2010.

Facebook-owned Instagram ignited a storm of protest with the announcement earlier this week that it was claiming perpetual rights to sell users' photographs without notifying or compensating the photographer. Under that new policy, Facebook claimed the right to license all public Instagram photos to companies or any other organization, including for advertising purposes, … Read more

Migrate your Instagram pics to Flickr with ease

If the events surrounding Instagram over the last few days have made you want to close your account and start using a different service such as Flickr, we understand. But before you go and delete your Instagram account, wouldn't it be nice to have all of your photos imported to Flickr for you?

Check out @freethephotos to automagically migrate @instagram pics to @flickr bit.ly/VQ5wQs

-- Nan Palmero, MBA (@nanpalmero) December 19, 2012

As you can see from the tweet above, it's possible and the process is simple.

Freethephotos is a new Web site created during the … Read more

Yahoo China quietly shutters its music service

Yahoo has announced that it is terminating its music service in China as of next month, according to The Next Web.

Apparently the closure comes as the Web giant looks to rework its product strategies.

"Thank you all for your continued support of Yahoo's products," a statement posted on the Yahoo China's music search portal read, according to The Next Web. "As part of an adjustment to our product strategy, we have decided to stop providing the Yahoo [China] Music service starting January 20, 2013."

With new CEO Marissa Mayer on board, Yahoo has … Read more

Instagram apologizes to users: We won't sell your photos

Instagram apologized to its users today, saying it will "remove" language from its legal terms that would have let it sell users' photos or use them in advertisements.

In a blog post this afternoon, Chief Executive Kevin Systrom said it's "our mistake that this language is confusing" and that the company is "working on updated language."

"Since making these changes, we've heard loud and clear that many users are confused and upset about what the changes mean," he wrote.

Instagram's terms of use agreement announced yesterday sparked a user revoltRead more

Zuckerberg's sister 'Likes' the Instagram backlash

News of Instagram's revised terms of services agreement, which essentially allows the company to use your photos for advertising, have caused user backlash, but none so comical as the stir caused by Facebook CEO Mark Zuckerberg's sister.

Arielle Zuckerberg, who works for Google social-media marketing division Wildfire, hit her "Like" button today on an Instagram photo posted to Facebook by Instagram user and professional photographer Clayton Cubitt. The photo was a screenshot of a portion of the new terms of service, with a caption that read, "Instagram's suicide note."

The new terms, which … Read more

Apple said to be talking to Foursquare for maps data

Days after Google launched its Google Maps iOS app, rumors are circulating that Apple is making another play to beef up its own mobile mapping service.

According to the Wall Street Journal, the tech giant is said to have been talking to social network Foursquare about integrating user data into Apple's maps app. Apparently, Apple senior vice president Eddy Cue has been meeting with Foursquare representatives over the past few weeks about how the service uses data to find locations and business listings.

Apple debuted its new mapping service and booted Google Maps from its mobile devices in September … Read more

Automatically dial extensions for Android contacts

A lot of companies have an automated service that answers their incoming phone calls. However, it's a bit of a pain when you're trying to dial a company and have to wait to enter the extension number each time for the department or person you're trying to reach. This is especially true when you don't remember the extension and you have to check out the contact information to find it.

Luckily Android dialer apps allow you to program the extension into the contact information. There are two different styles you can use: pause or wait. Read … Read more

Apple revamps services status tool amid recent outages

Apple has revamped its online status page to include more detailed information on what's working and what isn't, following a number of recent outages of its Web-powered services.

The new page (pictured above) breaks down Apple's services, online stores, and specific features within iCloud. Also included is a "detailed timeline" which shows you a full day's worth of activity, and a rundown of any outages or issues with specific services.

The system replaces one Apple used specifically for iCloud features, which showed checkboxes next to items that had been fixed. The newer system uses … Read more

Hail-a-cab apps get green light in New York

New York City's Taxi and Limousine Commission voted today in favor of a one-year test program that would let people use a smartphone app to hail a taxicab.

And that was sweet news for startup Uber. The private-car service had begun offering its app to cab users in September but stopped the effort a little more than a month later when the commission raised concerns over a long-standing agreement between the taxicab and for-hire vehicle industries.

That arrangement prohibits prearranged rides in New York's iconic yellow cabs, and members of the for-hire industry had said apps like Uber'… Read more