FCC asks Google, carriers about termination fees
The Federal Communications Commission is asking all four major U.S. cell phone operators and Google to explain their early termination fee policies and how they communicate these to customers.
FCC Consumer and Governmental Affairs Bureau Chief Joel Gurin and Wireless Telecommunications Bureau Chief Ruth Milkman sent letters (PDF) on Tuesday to AT&T, Verizon Wireless, Sprint Nextel, T-Mobile USA, and Google asking them to detail how they inform customers of their fees in statements on corporate Web sites, in brochures and sales scripts, and in monthly bills.
In their letter to Google, they said the FCC welcomes new … Read more