Cable TV and Internet providers aren't scoring well with their customers, at least according to a report out Wednesday from research firm Temkin Group.
A poll ranking the customer service of 235 companies across 19 industries found the cable TV industry in last place followed by ISPs in second to last place. (There are a couple of health plans and an airline tucked in the dungeon as well.)
Those surveyed were asked to rate their satisfaction level with various companies by ranking them on a scale of 1 (very dissatisfied) to 7 (completely very satisfied). Culling all those rankings, … Read more