glitches

Updated 3:15 p.m. PDT April 14 with Amazon saying the problem has been fixed and 2:15 p.m. with insider saying it was manual error by Amazon worker in France and 9:45 a.m. with background on Weev and comment from sources who say he is most likely not involved in the Amazon incident.

Amazon got blasted by gay rights groups this weekend after gay and lesbian book titles were delisted from its site. Was it an internal glitch, as Amazon claims, or is an Internet troll with a vendetta responsible?

Amazon spokeswoman Patty Smith told … Read more

Netflix is trying to locate the source of a series of glitches that some users of the company's streaming service are blaming on Microsoft's Silverlight video player.

Over the weekend, a steady stream of angry messages was posted to Netflix's blog. The complaints range from choppy video, to audio that doesn't sync with the picture, to grainy image quality.

The complaints began accumulating soon after the Web's largest video-rental service switched to Microsoft's Silverlight in November. The posts appear to have trickled in until last weekend, when a score of customers began reporting problems. … Read more

Updated at 8:25 p.m. PST with preliminary test results, and at 10:36 p.m. PST with another photographer's results.

Canon on Wednesday released new firmware for its EOS 5D Mark II camera that the company said "improves and mitigates" the "black dot" problem that marred some images from the high-profile, high-end SLR.

Version 1.0.7 of the 5D Mark II firmware software is downloadable from Canon's Web site. (I encountered some dead ends on the site, but eventually found the 9MB download on the U.S. site at this address.)

I've just run some tests. My preliminary opinion is that there's grounds for optimism that the firmware indeed seems to have taken care of the problem. See the shots below taken at ISO 800 and 3,200, magnified to three times regular size. … Read more

Updated 9:27 and 9:45 a.m. PST with further details from Canon USA announcement.

Canon has acknowledged the "black dot" problem that mars some shots taken with its new 5D Mark II camera and is preparing "correction firmware" designed to deal with the problem, the company said.

"We are currently investigating ways to improve and/or mitigate these phenomena. An announcement will be made on the Canon Web site when measures to address these phenomena have been decided," according to a statement dated December 17 that appeared on Canon's Australian support and service Web site.

A later Canon USA service announcement was largely identical, but also said Canon is "examining measures to reduce or eliminate these phenomena by providing correction firmware."

Firmware fixes can be downloaded and installed, a much cheaper and easier process than the physical repairs the company undertook to help with Canon 1D Mark III autofocus problem.

Canon described the problem the same way many who've complained about it have: "When shooting night scenes, the right side of point light sources (such as lights from building windows) may become black. The phenomenon may become visible if the images are enlarged to 100 percent or above on a monitor or if large prints of the images are made." For some examples, check farther down this post.

The company also said it's looking into vertical banding noise that can show when shooting files in the sRAW1 mode, which produces a smaller file size than regular raw images.… Read more

Yahoo is proud of new features it began rolling into its online mail service this week, but some users had troubles with the upgrade.

"We found that some people were prevented from accessing the new social features in mail today for a short period of time," spokeswoman Karen Mahon said Thursday. "We have fixed the issue, so people should not have any issues with the new features."

The upgrade adds social features and six applications into Yahoo Mail. (Check our Yahoo Open Strategy gallery for a guided tour of some new features.) For example, people can … Read more

Some photographers have been frustrated with Canon's silence on the "black dot" issue that's afflicting its new EOS 5D Mark II camera, but the company plans to speak soon.

"Watch for an official Canon comment on this issue in the very near future," said Canon USA technical adviser Chuck Westfall in a Wednesday response to a question posted on his monthly question-and-answer column at The Digital Journalist.

The black spots appear to the right of very bright spots in some occasions, and many are wondering whether the issue is an unavoidable consequence of the sensor or something that can be altered with the camera's more mutable firmware. … Read more

One verdict is in on Canon's EOS 5D Mark II: its sensor ranks very high on DxO Labs' test of sensor performance.

The black-spot issue notwithstanding, Canon's new full-frame SLR came in at fourth place with a score of 79.0, bumping Sony's 78.9-scoring Alpha A900 down a peg but still trailing Canon's top-end EOS-1Ds Mark III at 80.3. Nikon's D700, the closest rival to the 5D Mark II, is a notch ahead at 80.5.

More relevant for the potential upgrade market, new Canon SLR's score is significantly better from that of its predecessor, the 5D, whose score is 70.9. On a pixel-by-pixel basis, the 12.8-megapixel 5D's sensor actually has a lower signal-to-noise ratio, but when measured over an entire 8x10 print, the 5D Mark II's higher 21.1-megapixel resolution wins on that measurement.

The DxOMark Sensor test measures how well a camera's sensor fares when it comes to dynamic range, color depth, and low-light performance. The test doesn't measure any number of other camera issues such as autofocus, value, or image processing. But it's still useful given DxO Labs' engineering rigor and the central role a sensor plays in the abilities of a camera.

Pixel-peepers have been devouring DxO's new statistics; the curious can try this link to a comparison of the 5D Mark II, Nikon D700, and Sony A900. However, it should be noted, DxO Labs considers that scores must be at least of 5 points apart to be significant.

There's been much discussion about whether the $2,700 5D Mark II performs better than the $6,500 1Ds Mark III, which has the same resolution. The DxOMark tests give the edge to the top-end model based on its better color and dynamic range--the ability to capture both bright and dark regions--but the 5D Mark II wins out in low-light performance. Digging deeper into the charts, though, the 5D Mark II fares better in dynamic range at higher ISOs.

All these cameras perform better than the common herd by virtue of full-frame sensors measuring 36x24mm, the size of a full frame of 35mm film. Most digital SLRs have a smaller sensor that can't capture as much information overall, but those models are vastly more affordable. … Read more

Some users have reported that photos taken with Canon's new $2,700 EOS 5D Mark II camera can be blemished with dark spots near areas with very bright highlights.

I first heard about the issue on the DP Review forums on Friday, but now one pixel-peeping user has come up with a fix spotlighted by Photography Bay: Disable for highlight tone priority, lighting optimizer, and noise reduction, according to commenter f_stops.

"No black dots," the photographer and new 5D Mark II owner reported on the posting, supplying before-and-after shots as proof.

Canon is checking into the issue. &… Read more

Some owners of Microsoft's Xbox 360 who have signed up to receive movies via Netflix's streaming movie service have seen the same loss of video quality as owners of Roku's Netflix Player.

A mysterious glitch has been hobbling video streams distributed by the two set-top boxes for at least two weeks, said a source close to Netflix on Thursday. The problem is the first setback for Netflix's streaming, which has won accolades since the $99 Roku box debuted last spring. Microsoft, LG Electronics, and Samsung followed with their own set-top boxes featuring Netflix's service. Microsoft … Read more