PayPal exec gets personally involved in account dispute
PayPal has had its share of public black eyes but now has its eye on improving its reputation.
After ordering a violin smashed earlier this year and freezing an account designed to let people donate toys to underprivileged children, the payment processor appears to be trying to put a more human face on its corporate image.
The fresh feeling of good will came from David Marcus, PayPal's newly appointed president, and delivered to a frustrated customer who had tried for months to free $64,000 locked up in a PayPal account. It all started in May, when Andy McMillan, … Read more