carriers

J.D. Power: For third time, Verizon is customer service champ

For the third time in a row, Verizon Wireless has been dubbed the wireless provider with the best customer service, according to marketing researchers, J.D. Power and Associates.

Its semi-annual report, "2012 U.S. Wireless Customer Care Full-Service Performance Study -- Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study," gave the Big Red an overall score of 771 in customer care performance.

Sprint came in second with 764, while AT&T and T-Mobile scored 756 and 722 points, respectively.

As for non-contract networks, Virgin Mobile, which also came in first in the … Read more

Will AT&T charge you for FaceTime over its network?

AT&T might charge customers to run FaceTime over its cellular network, according to a report.

The folks over at Apple blog 9to5Mac yesterday published a screenshot of an error message that popped up in their developer version of iOS 6 when they attempted to place a FaceTime call over AT&T's network. The message reads that users must "enable FaceTime over cellular" by contacting AT&T or visiting their online account.

FaceTime has historically been available only via Wi-Fi. However, in iOS 6, Apple will allow iDevices to hold video chats over cellular … Read more

Euro carriers stocking nano-SIM cards ahead of iPhone 5 launch

According to a report by the Financial Times, mobile operators in Europe are stockpiling nano-SIM chips in anticipation of Apple including the new technology in the next iteration of the iPhone.

Though actions like this would suggest an impending launch, no official word has come from Apple as to when we can expect to actually see the iPhone 5 (or the new iPhone?)

The nano-SIM design was approved by the mobile phone industry's standards group earlier this year and should allow Apple to save even more space in its tightly designed iPhone interior.… Read more

Carrier support a must for Windows Phone 8 success

Microsoft's new Windows Phone 8 devices will hit stores this fall. And support from carriers like Verizon Wireless will be crucial if the company stands a chance of competing with smartphone giants, Apple and Google.

Microsoft today took the wraps off Windows Phone 8, the next iteration of its mobile software for smartphones. Device makers Nokia, Huawei, Samsung and HTC have all committed to building Windows Phone 8 devices, Microsoft said. So far all four major wireless carriers, including Verizon Wireless, are onboard as well, which is good news for Microsoft. The big question now is how much support … Read more

iPhone 4, 4S reportedly heads to Virgin Mobile next

Virgin Mobile USA will soon be the latest pre-paid carrier to get Apple's iPhone 4S, according to a new report.

Citing people familiar with Sprint's plans, Dow Jones says that the iPhone will arrive on Virgin Mobile USA -- a wholly-owned Sprint subsidiary -- as early as next month.

Sprint joined AT&T and Verizon as the third major U.S. carrier to offer the popular handset last October.

The move would follow Apple's deal with Leap Wireless's Cricket, which marked a beginning of the iPhone's jump into the prepaid market. That deal, announced last week, … Read more

Samsung's branding may spell success for Galaxy S III

Given all the attention that the Samsung Galaxy S III is garnering today, it's easy to overlook some of the finer points.

One detail that has been lost in the shuffle could have long-lasting implications for Android. It's not the 2GB RAM, although that does sound wonderful, and it's not the dual-core processor. Nope, it's not the universal launch date either. Instead, what's really significant is the singular design and branding for the Galaxy S III across all of the five U.S. carriers scheduled to carry it. Here's why.… Read more

Google said to bring Android to multiple mobile-device makers

Google is switching up Android in an effort to gain some control from wireless carriers.

According to The Wall Street Journal, the tech giant is planning to grant early access of new releases of the operating system to several mobile-device makers at once and also sell the phones directly to consumers.

Until now, Google would work with only one device maker to create "lead devices," according to The Wall Street Journal. Only once the "lead device" was produced would the company give access of the software to other mobile makers. Also, all phones were sold via … Read more

Verizon's 4G LTE spreading to 28 new markets on May 17

Looks like the Big Red is about to get even bigger.

Verizon's 4G LTE network, which already covers the largest amount of markets and people compared to any U.S. carrier, is expanding its reach to 28 new markets starting May 17.

These areas include: Houma/Thibodaux and Lake Charles, La.; Hyannis/Mid-Cape, Mass.; Benton Harbor/St. Joseph, Mich.; Biloxi/Gulfport/Pascagoula and Oxford, Miss.; Atlantic City/Toms River, N.J.; Dickinson and Williston, N.D.; Ashtabula, Bucyrus, and Defiance, Ohio; Eugene/Springfield, Ore.; Lancaster, New Castle, Northern Cambria County, Oil City/Franklin, Somerset, and York, Pa.; Myrtle Beach, … Read more

Verizon's Global Data Package: $25 for 100MB of usage

Verizon has launched a new Global Data Package for those traveling overseas.

The company announced today that its new Global Data Package will deliver 100MB of data per month to customers for $25. The special rate is available only to those customers who have a domestic data package, and it allows them to access e-mail, surf the Web, and engage in other data-heavy tasks.

Before travelers sign up for the service, however, they should beware that it's available in 120 destinations around the world, including Mexico, Canada, and all of Europe. When traveling to Asia and Africa, however, compatibility … Read more